Can I request a hardcopy proof before my bulk order is produced? Ask for a hardcopy proof when placing a bulk order and note your timeline, such as next-day; it ships to your address, and production waits … Read answer Do I need to request a proof for a reprint order? An unchanged reprint can skip proofing: ask customer support, by phone from 10 AM EST, to send it straight to production, or get a proof if … Read answer How do I specify where my print proof should be sent? Proof recipients are set while ordering; if the option is unclear at checkout, give support the order details and the right name and address… Read answer What should I do if my proof appears blurry? If a proof looks blurry or shows other quality issues, do not approve it. Reject it and describe exactly what you are seeing so the team can… Read answer What should I do if my proof shows "checking files"? A "checking files" status means your artwork is still being processed, a normal stage that clears itself; contact support if it stays stuck … Read answer Why don't I see my online proofs even though the order says they're available? If your order says online proofs are available but they will not open, contact customer support with your order number so they can check the… Read answer I placed an order with multiple items. Do I need to approve proofs for each item separately? An order with multiple items typically gives each item its own online proof, so review design, color and layout on each one and approve them… Read answer Can I request a digital proof instead of a hard copy? Yes. If you would rather review a digital proof than a hard copy, you can ask for one instead. Let your order specialist know you prefer a d… Read answer Do I need to pay before I see the digital proof, or can I review and approve the proof first? You get to see and sign off on your digital proof before your job ever moves to press, so you are never locked into a print run you have not… Read answer What is the mailing address to send back a hard copy proof? If you chose a hard copy proof, you review the printed sample, sign the approval form, and return both so the pressroom can match color on p… Read answer How do I authorize an order to print after receiving a proof? Approving a proof and authorizing the order are separate steps: after approval, open the order and authorize it to print, or the job stays o… Read answer What should I do if the automatically generated proof doesn't look right? When an automatic proof shows a wrong crop, shifted art or missing bleed, comment on the order with what you expected, and the file rep team… Read answer What do I do if my online proof has incorrect file placement? Artwork placed off-center, upside down or on the wrong side means rejecting the proof with notes, so a file representative rebuilds and repo… Read answer Can I cancel an order after I've already approved the proof? Canceling after proof approval gets harder once production starts, but your account representative may pull the job if you ask at once with … Read answer Can I change the email address for my proof notification? The email for proof notifications can be changed, so send support your order number and the address of the client or teammate who should app… Read answer Can I change from a physical proof to a digital proof? Yes, both physical and digital proofs are available, and you can switch to digital-only if you would rather approve online than wait for a p… Read answer Can I adjust the order quantity after the art proof is submitted? Quantity can change after the art proof stage; send support your order number and new count, then review the recalculated price and specs be… Read answer Can I skip the proof step for reorders? A reorder with the exact same files and specs can skip proof review and go straight to production, cutting turnaround; any change calls for … Read answer What is the difference between 'straight to production' and 'online proof' when placing an order? Straight to production prints after file review with no separate approval, while an online proof sends you a link to review and approve befo… Read answer What happens when I approve a proof after it's been pulled from production? After a pulled job's revised proof is approved, the system may re-queue it automatically, but confirm with support, order number in hand, to… Read answer What happens after I approve a proof-does production start immediately or do I need to approve everything? Approving one item does not start production on its own. Every item in the order has to be approved together before any of it moves to press… Read answer Why did I receive a proof even though I selected Straight to Production? A proof can still appear with Straight to Production selected when the team adjusted bleed, resolution or sizing, and the order waits for yo… Read answer How long can I keep an online proof pending before it expires? Online proofs have no automatic expiration and stay pending until you approve or reject, so you can wait for client sign-off before producti… Read answer What is the Next Day Proof option? Next Day Proof is an option you add while ordering to get your proof posted faster on a tight timeline; contact support to confirm or add it… Read answer
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