Can I cancel an order after I've already approved the proof?

Once a proof is approved and the job enters production, canceling gets harder, but it is sometimes still possible if you move fast. Your account representative can try to pull the job from the production queue.

• Before approval: reject the proofs to stop the job from advancing.
• After approval, reach out immediately to your account representative or customer support, provide your order details, and ask for a pull from production.
• If the pull succeeds, you would place a new order with the corrected file or updated details.
• If printing has already run, cancellation is generally not available.

The window is short, so the earlier you call, the better your odds.

If you approved by mistake, say so and have your order number ready. Depending on where the job is, support may still change it, or cancel it with a full refund, before it prints.