Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Can I put my order on hold after I've approved the proof?
Answer
Yes, after you approve the proof the order stays on hold as long as it has not been authorized and sent to print, which is useful when you need to swap in updated artwork.
- Contact customer support and ask to hold the order.
- Provide your order number, a 6-digit number that starts with 5.
- Let them know you plan to submit updated files.
Production is paused until you provide the new artwork, so you have time to finalize your changes. Reach out as early as possible so the hold is applied before the job advances.
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