What should I do if my proof appears blurry?

If a proof looks blurry or shows other quality issues, do not approve it. Reject it and describe exactly what you are seeing so the team can correct it.

• Reject the proof directly from your account rather than approving it.
• Add a comment spelling out the problem, for example "proof is blurry" or "text looks soft."
• The team reviews your notes and prepares a corrected proof.
• A blurry proof often traces back to a low-resolution file, so higher-resolution artwork usually resolves it.

The online proof is a compressed, low-resolution preview built to load fast, so some softness on screen is normal. The press prints from the high-resolution file you uploaded, not the preview. View the proof at the actual product size or 100% zoom; if your file is 300 DPI at final size and the file team did not flag it as low resolution, the print comes out sharp. Pixelated text usually means the type was flattened into a low-resolution image, so resupply it as vector or outlined text. If the preview is hard to read, support can resend or email the proof. For color-critical work, order a hard copy proof, since screen colors vary.