Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if the automatically generated proof doesn't look right?
Answer
An automatically generated proof is built straight from your uploaded file, so if the placement, sizing, or appearance looks off, the fastest fix is to flag exactly what is wrong right on the order.
- Leave comments on the order describing the problem, for example wrong crop, shifted artwork, or missing bleed.
- Be specific about what you expected versus what the proof shows.
- The file rep team reviews your comments and posts a corrected proof for you to check again.
- Keep the order on hold, since it will not print until you approve the revised proof.
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