Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What if my printed product doesn't match my digital proof?
Answer
If your printed product does not match the digital proof you approved, reach out to customer support right away so the issue can be documented and investigated. Report it within 30 days of receiving your order; the quicker you report it, the faster it can be resolved.
- Include your order number in your message.
- Describe the exact difference, for example text alignment, color, or formatting.
- Attach clear photos of the printed piece next to the approved proof.
Support escalates the case to the quality assurance team, which reviews whether a production error occurred and works toward a resolution that may include a reprint if the discrepancy was on the print side.
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