Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What happens if the online proof looks correct but the printed product has errors?
Answer
Sometimes a proof looks correct on screen but the printed piece shows problems such as fonts not rendering properly or gradients appearing where solid color was intended. When that happens, document it and report it right away.
- Contact customer support immediately.
- Send photos of both the approved proof and the defective print.
- Note the specific issues, for example font rendering or unexpected color gradients.
With the evidence in hand, the team can investigate and arrange a reprint if it is warranted.
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