Question
What can I do if I notice an issue with my printed product after approving the proof?
Answer
If something is wrong with the printed product, get in touch with customer support and reference the original order so the team can trace exactly what happened and correct it.
- Provide your original order number.
- Explain what you noticed on the delivered piece.
Support can review the job and place a new order using a corrected file. In many cases a discount is applied to that new order to help offset the cost of reprinting.
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