Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Why don't I see my online proofs even though the order says they're available?
Answer
If your order says "online proofs are available" but you cannot open them, support can check the status and help you get access.
- Contact customer support and include your order number.
- They verify the current proof status on the order.
- If the proofs are ready, they help you access them for review.
- Having your order number handy makes this much faster.
Support can resend the proofs so they become visible and clickable. If the link still fails to load, try a different browser or clear your cache.
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