Nadia Petrov
Nadia Petrov Customer Education Writer at 4OVER4.COM
Question

Why don't I see my online proofs even though the order says they're available?

Answer

If your order says "online proofs are available" but you cannot open them, support can check the status and help you get access.

  • Contact customer support and include your order number.
  • They verify the current proof status on the order.
  • If the proofs are ready, they help you access them for review.
  • Having your order number handy makes this much faster.

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