What proof options are available-online or physical? Choose an online proof to check layout, text and sizing fast, or a shipped hard copy to confirm exact color and stock feel before a large ru… Read answer What happens when I approve a proof? Can I make changes after approval? Approval is final sign-off, so make changes by rejecting the proof first; after approval, contact support to change the order.… Read answer What happens if I make changes after approving my final proof? After final proof approval, changes go through support and errors found later are not the print team's responsibility, so contact support if… Read answer What should I do if my proof looks incorrect or zoomed in? If a proof looks wrong, such as being zoomed in or showing an odd crop, reject it rather than approving. That keeps the job on hold until it… Read answer How do I resubmit a file and get a new proof? Resubmitting a file to get a fresh proof is done right inside your account, and it takes just a few steps. Log into your account and open th… Read answer What does the online proof show? The online proof is a low-resolution layout preview confirming cut lines, placement and sizing, not final color or sharpness, which come fro… Read answer What should I do if I need to fix a proof before it prints? To fix an unapproved proof, tell support right away so the job is held, update your art in the online design tool, then approve the regenera… Read answer Can I request a printed proof before final production? Yes. Alongside the free online proof, a printed hard copy proof is available when you need to confirm exact color and stock before a full ru… Read answer Can I see a proof for a very large quantity order (like 33,000+ units)? Runs of 33,000 units or more still get a free online proof, so ask for one when ordering and check dimensions, color and text, since the run… Read answer What is a hard copy proof and when will it be sent? A hard copy proof is printed within 1 to 2 business days after you accept the online proof, sent UPS Next Day Air, and the run waits for you… Read answer My proof looks washed out or faded. Do I need to fix my file or is it just the preview? A washed-out or faded proof may come from your file or color build, so do not approve it; reject and upload corrected colors or ask for new … Read answer How do I request a new proof after submitting updated files? After you upload updated files, a rep checks them and posts a new proof, usually in about 20 minutes, with no need to contact support.… Read answer Will my product be printed exactly as it appears in the proof? Your product is printed from the file shown on the proof you approved, so the layout, text, and placement will match what you signed off on.… Read answer What does the pink line on my digital proof mean? The pink or magenta line on a digital proof is the cut path for trim or die cut and never prints, so keep text and logos inside it and exten… Read answer What happens if the online proof setup has errors or multiple file versions? If a proof shows several file versions, the wrong design count or an unordered layout, do not approve it; contact support so a corrected pro… Read answer What should I do if I think there's a trimming or margin error on my proof? A suspected trim or margin error may be a file issue like missing bleed or a setup mistake, so hold approval and describe it to support with… Read answer What should I do if I can't visualize a color option in my proof? If a custom seam color or specialty finish is hard to judge on the proof, pick a standard color you trust or ask support how it will look be… Read answer What if I ordered the wrong size? Can I adjust the order before proofs are posted? If you ordered the wrong size, contact support fast with your order ID and the correct size, since it can usually change only before product… Read answer What proof options are available before I pay? Three proof choices appear at checkout: a free online proof, a mailed hard copy with a fee and added turnaround, or Straight To Production w… Read answer What happens after I approve a free online proof? After you accept the free online proof and approve the order, the job usually enters production within minutes, printed as shown, with email… Read answer What is a proof and how do I approve or reject it? A proof previews your design before printing; open it in My Account, check layout, text, color and sizing, then click Approve or Reject Proo… Read answer What is the process for requesting a digital proof? Request a digital proof when you submit the order or during processing, check dimensions, colors and layout, and tell your representative ab… Read answer What is a free online proof and when will I receive it? A free online proof shows design, colors, text and trim placement, and usually posts in about 20 minutes, or within one business day, with a… Read answer What should I do if I'm having trouble viewing my proof? Trouble viewing a proof is usually a browser or phone limit, so try a desktop, refresh or switch browsers, and support can email a screensho… Read answer
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