Can I get a proof before my Boston order prints? A Boston order gets the same digital proof as any location, so check colors, spelling, layout, bleed and trim before you approve it for pres… Read answer Can I get a proof before my Los Angeles printing order goes to press? Los Angeles orders follow the standard proofing flow, with a digital proof to check color accuracy, text, alignment, bleed and safe area bef… Read answer How can I request an offset press proof or sample before placing a full order? Offset press proofs are not offered; a hard copy color proof on your chosen stock, $75 with next day UPS on most products, checks color firs… Read answer What is a physical proof and how do I order one? A physical proof is a printed sample of your product that you review in hand before committing to the full print run, so you are judging rea… Read answer How do I check a proof for double-sided printing? For double-sided printing, request the free online proof at checkout to check art and orientation on both faces; clear and frosted cards pri… Read answer Will I receive a physical proof in addition to the digital proof? A physical proof is not automatic: the free online proof is the default, and a mailed hard copy is an optional add-on with extra cost and tu… Read answer Will I receive a hard copy proof of plastic products before production? Yes. A hard copy proof can be requested for many products, including plastic cards, so you can review a physical sample before the full run.… Read answer Do I need to approve the online proof before I receive a hard copy proof? Yes, you must approve the free online proof before the hard copy proof is sent to print, and support can add or change one later.… Read answer How do I remove part of a proof batch without fully rejecting the entire proof? To fix part of a proof batch, approve the correct items and comment on the rest, or ask support with your order number if approved items can… Read answer What is the turnaround time for online proofs? Online proofs take minutes on auto-proofed products and about 20 minutes or one business day on others, depending on complexity and the queu… Read answer What does it mean when my proof shows a grey line beyond the red line? On a proof, the red line is the trim and the grey line beyond it is bleed, so run full-bleed art to the grey line and keep text and logos in… Read answer What should I do if my file has problems and won't show a proof online? When a file problem blocks your online proof, you get a notice with details, and the order stays on hold until you upload a fixed file from … Read answer Can I request a manual proof instead of an automated proof? For complex files, such as a specific order or orientation of multiple images, you can request a manual review instead of relying on the aut… Read answer What should I do if my file has a technical problem and won't generate a proof? When a file has a technical issue that stops a proof from being generated, your order is placed on hold and you are told exactly what needs … Read answer What should I do if my proof doesn't match what I ordered? If your proof does not match your order specs, reject it and list the corrections in the comments; the most recently uploaded file is always… Read answer How do I request sample proofs for different versions of a personalized order? For a personalized order, email support the variations you want, such as 2-line versus 3-line copy, and they upload sample proofs covering e… Read answer Can I receive a new proof if my initial online proof has incorrect images? If your online proof shows the wrong images, contact support with your order number and confirm which upload to use, and a corrected proof i… Read answer Can I get a proof before committing to a large order? On a large or bulk run you can review a proof in your account first, checking design, layout, color and placement so no error multiplies acr… Read answer Can I approve a physical proof digitally instead of in person? A physical proof can be approved digitally, but it is not standard since you lose real color review; for color-critical jobs, judge the samp… Read answer How do I request a new proof if I made an error in my original submission? If you submitted wrong specs such as dimensions, click Reject Proofs in your account and explain the fix, and a technician uploads corrected… Read answer How do I submit files and get proofs for my print order? Upload artwork in your 4OVER4 account or email it to support, and you are notified when proofs are ready, with lead times set by product and… Read answer What should I do if I notice an issue with my proof before it fully loads? If a proof has not fully loaded, open the order in your account and select Reject Proofs, and a new proof link is sent once the files are re… Read answer Can I add or request a digital proof for my print order? If the free online proof option is not selectable at checkout, ask support with your order number to add it so the job does not go straight … Read answer What does it mean if my proof shows an error message? A proof error message is usually a link or browser glitch, so log into your account, open the order by number, and refresh or switch browser… Read answer
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