What should I do if my file has problems and won't show a proof online?

If a technical problem with your file prevents a proof from being generated, you will be notified with details, and you can upload a corrected file directly from your account.

1. Watch for a notification from the team describing the problem.
2. Log in to your 4OVER4 account and open your order number.
3. Upload the corrected file from the file upload page.
4. The order stays on hold until the new file arrives, then re-enters the technical review queue.

Fixing the underlying file issue is what allows the proof to generate, so address the specific problem noted in the message.