Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my file has a technical problem and won't generate a proof?
Answer
When a file has a technical issue that stops a proof from being generated, your order is placed on hold and you are told exactly what needs to be fixed.
- You receive a notification describing the specific problem, such as wrong dimensions, missing bleed, or a corrupt file.
- The order is held so nothing prints until the file is corrected.
- Upload corrected files as soon as possible to avoid delays to your turnaround.
- Once the new file is received and approved, the order re-enters the technical review queue and processing resumes.
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