What happens if I need to cancel my order and submit a new one instead? If it is cleaner to start over, you can cancel the current order and place a fresh one.… Read answer How do I change my order from one card type to another? Switching from one card type to another, such as moving from metallic to foil, is handled by support rather than through a simple edit, sinc… Read answer Can I change or stop my order after it's been sent to print? Can I change or stop my order after it's been sent to print? Once an order has been printed, no changes can be made to it.… Read answer Can I edit my order after I've started the approval process? Yes, you can still edit during the approval process, as long as you have not clicked the final Approve button.… Read answer Can I reorder or expedite a canceled order? Can I reorder or expedite a canceled order? Canceled orders cannot be reinstated, reactivated, or expedited.… Read answer Can I modify a previous order without creating a duplicate reorder? Can I modify a previous order without creating a duplicate reorder? Yes.… Read answer Can I upgrade my order to expedited production after placing it? Can I upgrade my order to expedited production after placing it? Yes, you can often add expedited production to an order you already placed.… Read answer Will my turnaround time change if I modify my order quantity? Will my turnaround time change if I modify my order quantity? Changing your quantity does not automatically change your turnaround.… Read answer Why am I getting a credit card error when trying to complete my order? A credit card error at checkout usually traces back to a small mismatch in your card details or billing information.… Read answer What should I do if my credit card is declined for an order? A declined card at checkout is common and usually easy to fix. Start by verifying your details, then try an alternative before escalating.… Read answer What should I do if my order details change after I've already paid? If your specifications change after payment, for example switching from one-sided to two-sided printing, the order is updated and repriced.… Read answer When I place an order and enter my credit card information, am I charged immediately? When I place an order and enter my credit card information, am I charged immediately? No.… Read answer What happens if I don't fill out the credit card info when ordering? If you approved your proofs but never completed the card payment, your order is not finalized and will not print.… Read answer How do I pay with a purchase order instead of a credit card? Purchase orders are accepted as a payment method, which is handy for schools, agencies, and businesses that buy against a PO.… Read answer What should I do if my saved credit card keeps defaulting during checkout? If checkout keeps selecting an old saved card, the fix is to add and save the card you actually want so it becomes selectable at payment.… Read answer What should I do if I entered the wrong credit card information when placing an order? If you entered the wrong card details, contact support quickly with the correct information so the payment can be processed properly before … Read answer Can I pay for my order with a credit card on the website? Can I pay for my order with a credit card on the website? Yes, credit card payments are accepted directly on the website.… Read answer Can I pay for my 4OVER4 order by check instead of credit card? Can I pay for my 4OVER4 order by check instead of credit card? Yes, you can pay for a 4OVER4 order by check instead of a credit card.… Read answer Can I cancel my order if the completion date won't meet my deadline? Whether an order can be cancelled after it has been submitted and approved depends on how far it has moved into production.… Read answer What information do I need to provide to place an order or make changes? Having the right details ready makes placing or changing an order much faster and avoids back and forth.… Read answer How do I cancel an order that's still in 'Submitted for Approval' status? When an order sits in the 'Submitted for Approval' status, you cannot cancel it yourself from the website. Cancellation goes through custome… Read answer What happens to my points if I cancel my order? Loyalty points tied to a cancelled order are handled individually rather than by one fixed rule, so the outcome depends on your account and … Read answer Can I hold or cancel my order after it's been approved? After an order is approved, you may still be able to hold or cancel it as long as it has not entered production.… Read answer Do rush order fees apply when I make changes to my order? Do rush order fees apply when I make changes to my order? Changing an order can affect both its price and its schedule.… Read answer
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