Can I cancel my order if the completion date won't meet my deadline? If the completion date misses your deadline, cancel or switch to a faster turnaround before production; once started, ask about rush or expe… Read answer What information do I need to provide to place an order or make changes? New orders need the delivery address, shipping method such as UPS, product, quantity and files; changes need the order number and the exact … Read answer How do I cancel an order that's still in 'Submitted for Approval' status? An order in Submitted for Approval can still be cancelled from My Orders, or by emailing support with the order number, and refunds post in … Read answer What happens to my points if I cancel my order? Points on a cancelled order are reviewed case by case; ask support whether earned or redeemed points can be kept or restored, and get it in … Read answer Can I hold or cancel my order after it's been approved? An approved order can usually be held or cancelled with a full refund before production; afterwards options narrow, so give support your ord… Read answer Do rush order fees apply when I make changes to my order? Changes can raise the price or push back the ship date, and rush fees may apply if the job must be expedited; confirm cost and timing with s… Read answer How do I change the size of my print pieces? A size can change on an existing order until it is authorized for production, as support updates and reprices it, while a job on press needs… Read answer How do I edit the size of my product after adding it to my cart? While the item is still in your cart, use the edit option at Step 1 of checkout to change its size or other specs before you finish the orde… Read answer Can I request a quote without using a credit card? Yes, you can request a formal quote from our team without paying by credit card up front. Contact support: reach out with your specification… Read answer Do prices change depending on which city I order from? Product prices are the same for every customer in every city nationwide; only shipping changes with the destination and the delivery speed y… Read answer Can I add more items to an order I've just placed? Items cannot be added to a placed order; place a new one and ask our shipping department to combine shipments, which can lower the total fre… Read answer I just placed my order - is it possible to change the paper or finish? You cannot change paper, finish or quantity yourself, so ask support; in your account you can update shipping and billing info or cancel the… Read answer What if I immediately realize I made a mistake with the information or artwork with my order after I authorized it for production? If the order has already been authorized for production, please contact us immediately at (718) 932-2700 to see what can be done to make a c… Read answer Can I cancel a single item from my order? You cannot remove a single product yourself; contact support before the order is finalized for production, or cancel the whole order.… Read answer What if I immediately recognize an error in my order? Spot a mistake right after ordering and you can edit items or quantities or cancel on your end until it is finalized for production, then it… Read answer How long do I have to cancel my order? No fixed window: cancel from your recent orders page until the order is finalized for production; after that, it is locked.… Read answer
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