How do I cancel an order that's still in 'Submitted for Approval' status?

An order in 'Submitted for Approval' has not gone to production yet, so it can still be cancelled. Open My Orders in your account and choose Cancel from the menu beside the order; if that option is not showing, customer support can cancel it for you.

• If you email customer support instead, clearly request cancellation and include your order number.
• Wait for the team to confirm the cancellation has been approved.
• Once approved, expect the refund to post to your account in about 7 days.
• Keep the confirmation email in case you need to follow up on the refund.