How do I cancel an order that's still in 'Submitted for Approval' status?

When an order sits in the 'Submitted for Approval' status, you cannot cancel it yourself from the website. Cancellation goes through customer support instead.

• Email customer support and clearly request cancellation, including your order number.
• Wait for the team to confirm the cancellation has been approved.
• Once approved, expect the refund to post to your account in about 7 days.
• Keep the confirmation email in case you need to follow up on the refund.