Do I need to place an order before I can see proofs of my design? Yes. Proofs are generated after you upload your files and complete checkout, because an order record is only created once checkout is finish… Read answer Can 4OVER4 handle large recurring orders with multiple shipment locations? Yes. Large recurring orders can be set up on a weekly, biweekly, or monthly cadence, and shipments can be split across multiple locations. F… Read answer How do I place an order for business cards on 4OVER4? Ordering business cards online follows a short, guided path from picking the product to shipment. Once you submit, the team reviews the job … Read answer Can I upload a design saved in my account to an order I've already placed? Yes. A design saved in your account can be added to an order you have already placed. If you built or stored the design using one of the onl… Read answer Can I upload my design files later during checkout? Yes. You can choose an upload-files-later option during checkout and finish the purchase without attaching artwork right away. Your files ca… Read answer How do I upload my custom design to a product order? During the ordering steps you will find a design upload area where you attach your custom file to the product. If it is not obvious where th… Read answer Why can't I add items to my cart? Cart problems are usually caused by stale browser data, so a quick reset clears most of them. If the trouble sticks around after that, switc… Read answer How do I place an order with multiple different designs at the same time? For multiple distinct designs, place a separate order for each one. When you are ordering the same product in several designs, run one order… Read answer What should I do if I can't add designs to my cart due to a website error? When a website error blocks adding designs to your cart, the fastest fix is to contact support directly with the details so the team can eit… Read answer I saved a design in my account. How do I use it for a new order? A design saved in your account can be used on a brand-new order. During checkout, the team can apply your saved design to the order, and you… Read answer What should I do if I saved a design but can't proceed to checkout? If a saved design will not carry through to checkout, contact support directly and they can complete the purchase for you. A couple of detai… Read answer Can I place an order using the same format as a previous business card order? Yes. You can reorder using the same format as a previous job. Share the original order details along with any updates, and your customer ser… Read answer Can I upload a design I created on 4OVER4's website to my order at checkout? Designs you create and save in your account can be reused on future orders. If a saved design will not attach at checkout, customer support … Read answer How do I proceed to checkout after finishing my design? When your layout is done in the design editor, use the Continue and Review button to move into checkout. If that button seems unresponsive, … Read answer What happens if I don't complete checkout before signing up for an account? An order only exists once it generates an order number. If you did not receive one, the order was not saved and will need to be placed again… Read answer How do I upload new images and place an order for labels? To order labels with new artwork, open the label product you want, add it to your cart, and upload your images as part of the ordering steps… Read answer How do I get proofs of my design before placing my order? Yes, you can request proofs so you review the design before the job goes to print. Proofs give you a chance to check every detail and then a… Read answer How do I upload my design file when placing an order? To attach your artwork, add the product to your cart and continue to Step 1 of checkout, where an upload option lets you submit your design … Read answer How do I upload my design when ordering greeting cards? For greeting cards, open the greeting card product page, add it to your cart, and then upload your design straight from the cart. Open the g… Read answer Can I order different products on different paper stocks in the same bundle? Yes. Within a single bundled order, each product can carry its own paper stock, finish, and quantity. You are not locked into one spec acros… Read answer Which products can I order with a laminated finish? Lamination is offered on a wide range of products, with the exact options depending on the item. Common laminated products include business … Read answer Can I order the same products at 4OVER4.COM that I ordered at 123Print? Yes, and then some. The catalog covers everything a shop like 123Print offers, including business cards, postcards, flyers, and brochures, p… Read answer Can I test 4OVER4.COM's print quality before placing a big order? Yes. The easiest way to judge 4OVER4.COM quality without risking a large spend is to order a small batch first and inspect it in person. Ord… Read answer What products can I order from 4OVER4.COM that Fastprinting doesn't offer? 4OVER4.COM carries more than 1,000 products, so the catalog reaches well beyond everyday cards and flyers. Popular specialty items shoppers … Read answer Can I get samples before placing a large order? Yes. 4OVER4.COM offers free sample kits so you can evaluate materials in your own hands before committing to a full run. Feel the paper stoc… Read answer Can I order the same products at 4OVER4.COM that I ordered at GotPrint? Yes, and usually with more choices. 4OVER4.COM carries 1,000+ products, so most items you ordered elsewhere have a direct equivalent here. B… Read answer What products can I order from 4OVER4.COM as a Greenerprinter alternative? 4OVER4.COM carries 1,000+ products spanning small-format print and large-format display, a much broader range than most niche printers. Busi… Read answer Can I order the same products at 4OVER4.COM that I ordered at Newprint? Yes. 4OVER4.COM carries 1,000+ products, so most Newprint items have a close counterpart here, frequently with more paper and finish choices… Read answer What if I'm not happy with my first 4OVER4.COM order? 4OVER4.COM backs every order with a 100% quality guarantee, so a first order that misses the mark gets made right. Wrong color reproduction … Read answer What guarantees come with every 4OVER4.COM order? Every 4OVER4.COM order is backed by five guarantees, so accountability is built into the purchase. Quality Guaranteed Price Match Guaranteed… Read answer What products can I order from 4OVER4.COM that Printmoz doesn't carry? 4OVER4.COM's catalog runs to 1,000+ products, so it reaches well past the usual business cards and flyers. Specialty items shoppers often ad… Read answer Can I order the same products at 4OVER4.COM that I ordered at Printpapa? Yes. 4OVER4.COM carries a broad catalog of 1,000+ products, so most Printpapa items have a match here. Business Cards, Flyers, and Brochures… Read answer What products can I order from 4OVER4.COM that Psprint doesn't offer? 4OVER4.COM's catalog of 1,000+ products includes specialty pieces that many printers skip. Die-Cut Stickers in custom shapes Edge Painted Bu… Read answer What products can I order from 4OVER4.COM? 4OVER4.COM carries 1,000+ products across print and large-format display. Business cards, postcards, flyers, and brochures Banners, stickers… Read answer Can I order a custom size that's not a standard product? Yes. You can often meet a custom size need by choosing an existing product that already offers those dimensions. Look for a related product … Read answer Will I receive an order confirmation email? Yes. You will receive an order confirmation email once your order is placed successfully, and it includes your order number. Check your spam… Read answer How do I order a custom size for bookmarks that isn't listed as a standard option? Yes. You can set a non-standard bookmark size directly in the instant price calculator. Choose the custom-size option on the bookmarks produ… Read answer Can I order a custom buckslip size that's different from the standard options? Yes, custom buckslip sizes are possible with a quick extra step. Order the buckslip using the closest standard size option Add a comment to … Read answer Can I order just 1 piece of a product for testing or sample purposes? Sometimes. Many products allow a minimum quantity of 1, but others have higher minimums, so check the product page before you plan a single-… Read answer Does 4OVER4 offer sample packs of materials before I order? Yes. 4OVER4 can send a sample pack of available stocks so you can evaluate them before ordering. Contact support with your mailing address T… Read answer Can I request a color match for my print order? Yes. You can send a physical sample to 4OVER4 so your colors are matched to a real reference. Mail a printed piece such as a business card o… Read answer What does 'set' or 'lot' mean when ordering printed products? A set, also called a lot, is a batch of units printed together with the same specifications, even when the artwork differs. Same quantity, p… Read answer What does 'sets' or 'lots' mean when ordering? A set, or lot, is a group of units printed at the same time with the same specifications but different artwork. Same quantity, paper stock, … Read answer Can I combine multiple different products into one single order? No. Different product types are placed as separate orders rather than combined into one. Each product type, such as business cards or labels… Read answer Can I order a replacement if I made an error on my printed cards? The file you approve on the digital proof is exactly what goes to press, so if an error slips through and you catch it after approval, a cor… Read answer Can I order different products in one order? Yes. You can build a single cart with several different products and check out just once. Add business cards, postcards, stickers, flyers, a… Read answer Can I order from multiple printing categories in one order? Yes. A single cart can mix products from completely different categories, so small-format and large-format pieces can go out on one order. C… Read answer How far in advance should I order event printing? Plan to order 4 to 6 weeks ahead of your event so you have room for design, proofing, production, and shipping without a last-minute scrambl… Read answer Can I order matching event materials across different products? Yes. You can run the same stock and finish across your whole event suite so every piece reads like one coordinated set. Match invitations, p… Read answer What types of branded merchandise can I order from 4OVER4.COM? Beyond paper, you can put your logo on physical items people actually keep and use, all printed in full color. Item Good for Buttons Events,… Read answer What sizes can I order? Custom Banners come in a wide range of sizes, from compact booth banners to large displays that span a building facade, plus fully custom di… Read answer Do case studies include pricing and order details? Case studies focus on the products used and the strategy behind them rather than exact prices, because pricing shifts with stock, finish, an… Read answer How does ordering work at 4OVER4.COM? Ordering follows a simple path from product choice to checkout, with a free proof step before anything goes to press. Pick your product. Cho… Read answer Can I see examples of finished products before I order? Yes. The Showcase gallery collects real customer projects so you can see how stocks and finishes actually look in the hand before you commit… Read answer Can I order Metal Prints with a white base? Yes. Metal Prints come with two base options, and the one you pick changes how your image reads. Base Look Best for White base Colors close … Read answer What if there's a problem with my Atlanta order? Every order is backed by a 100% quality guarantee, so if something is off with your Atlanta order the team makes it right. Contact customer … Read answer What printing products can I order for my Chicago business? Chicago businesses can order from a catalog of 1,000+ products, from everyday cards to large-format displays, all shipped to your address. E… Read answer What products can I order for my Dallas business? The catalog carries 1,000+ print products for Dallas businesses, and everything ships straight to your Dallas address. Business cards, postc… Read answer What products can I order for my Denver business? Denver businesses can order from 1,000+ products spanning everyday marketing to large-format displays. Business cards, postcards, flyers, an… Read answer What types of products can I order for my Houston business? Houston businesses can order from a catalog of 1,000+ products, from pocket-size cards to large-format signage. Business cards, postcards, a… Read answer What paper stocks can I choose for my Miami order? Miami orders can use 60+ paper types, from everyday gloss to ultra-thick premium stocks, plus specialty options. Stock Feel 14pt gloss Stand… Read answer Can I add QR codes to my New York printing order? Yes. Add a QR code to your design before uploading and it prints right alongside your artwork. Use the free QR Code Generator to create a cu… Read answer Can I order large format prints for an outdoor event in New York? Yes. Outdoor prints run on weather-resistant vinyl and other durable substrates built to survive rain, wind, and UV exposure. Weather-resist… Read answer Can I combine large format prints with other products in one order? Absolutely. You can pair large-format displays with smaller printed pieces on a single order. Order retractable displays alongside invitatio… Read answer What products can I order for my Phoenix business? Phoenix businesses can order from 1,000+ products, printed on a choice of 60+ paper stocks. Business cards, postcards, and flyers for everyd… Read answer What paper quality can I expect for my Phoenix order? Phoenix orders draw from 60+ paper types, ranging from 14pt up to 32pt, with a full set of finishes to match. Thickness Reference feel 16pt … Read answer Can I order printing in San Diego for a large event? Yes. Bulk orders for conferences, trade shows, and community events are handled, with quantity pricing that drops your per-unit cost as volu… Read answer What products can I order for my San Francisco business? San Francisco businesses can order from 1,000+ products, on a choice of 60+ paper types and multiple finishes. Business cards, postcards, fl… Read answer What if I have questions before ordering trade show materials? Support can help before you order trade show materials, from file setup to material choice and turnaround estimates. Get help with file setu… Read answer What Types of Custom Magnets Can You Order? There are several distinct magnet products, each built for a different purpose. Product What it does Business Card Magnets Turn contact info… Read answer Can I order a custom die-cut product like a spinner with multiple pieces? Custom die-cut projects are handled, including specialty shapes, and multi-piece assemblies are quoted individually. Basic and custom die-cu… Read answer Can I order promotional items like journals or notebooks with my logo? Custom promotional items like branded journals and notebooks may be produced through a custom quote. Submit your request to the estimation d… Read answer How do I distinguish between 'basic' and 'complex' shapes when ordering die-cut products? The difference comes down to how intricate the cut line is, which affects the tooling and the price. Type Examples Basic Rectangles, squares… Read answer Why can't I order black ink only printing (1/1)? 1/1 (black ink only on both sides) is not offered because jobs run gang-run, meaning many separate jobs share a single press sheet. Gang-run… Read answer Can you handle mixed page sizes within a single book printing order? Mixed page sizes inside one bound book are handled as a custom project rather than a standard online order. For everyday jobs we offer set t… Read answer Can I order gift certificates with sequential numbering on each one? Yes, 4OVER4 can print gift certificates with sequential or variable numbering so every certificate carries a unique number across the run. S… Read answer Can I order a multi-part form with different colored sheets? Yes, 4OVER4 produces multi-part (carbonless) forms with different colored sheets so each copy in the set is easy to tell apart. Parts Typica… Read answer Can I order custom print dimensions that aren't standard sizes? Yes, many products can be printed at a custom size instead of the preset dimensions shown online. Add a note or comment with your exact requ… Read answer Can I order hole drilling on hangtags and cards? Yes, hole drilling is available on hangtags and similar card products, which is handy for string, ribbon, or ring attachment. Hole size - sp… Read answer Can I order a single test print to see how a product will look? Yes, you can run a small test print of a product before committing to a larger quantity, which is a smart way to check a new design, stock, … Read answer Can I personalize individual items within a single print order? Yes, 4OVER4 offers variable data printing (VDP), which lets each piece in a single run carry unique information instead of an identical desi… Read answer Can 4OVER4 add ribbon insertion service to an order of insert cards? Yes, 4OVER4 offers ribbon insertion for insert cards that have pre-punched holes, a nice finishing touch for invitations, announcements, and… Read answer What is included with a custom polo shirt order from 4OVER4? A custom polo shirt order from 4OVER4 is a full-service package, from artwork to finished garment, with no minimum order quantity. Free desi… Read answer Can I order samples or a sample pack before placing a full order? Yes, 4OVER4 offers sample packs so you can see and feel the print options before you buy. Sample packs ship by mail, so allow normal deliver… Read answer Can I order name tags with some blank (no name printed) so I can handwrite names later? Yes, you can order name tags with blank spaces left unprinted so names can be added by hand later. Leave a clear blank field where the name … Read answer Does 4OVER4 offer sample products before I place a full order? Yes, 4OVER4 can send product samples for your review ahead of a full order. Contact customer support and describe which products you would l… Read answer Can I personalize event badges with different names on each one if I order 25 or more? Yes, 4OVER4 offers custom event badges where each badge can carry a different name, so you can prepare a full attendee set in one order. Per… Read answer How do I order custom die-cut shapes? Custom die-cut shapes are ordered through the dedicated die-cut product page, where you set your outline and specs. Open the custom die-cut … Read answer Can I order a bi-folded booklet for an event? Yes, 4OVER4 can print bi-folded booklets, a clean format for programs, menus, and event handouts. Custom sizes are available, including an 8… Read answer Can I order samples of scratch-off tickets before placing a full order? Yes, 4OVER4 can provide samples of scratch-off tickets so you can review the finish and show clients before approving a full run. Request a … Read answer Can I order scratch-off tickets from 4OVER4? Yes, 4OVER4 offers custom scratch-off ticket printing for promotions, giveaways, and games. Choose your size, quantity, and scratch-off plac… Read answer Can I order coasters with different images on each side? Yes, coasters can be printed two sided with a different image on each face, so you can use both surfaces for your design or message. Front a… Read answer What does the 'Prizes' dropdown mean when ordering scratch-off cards? The Prizes dropdown when ordering scratch-off cards sets how many unique prize variations appear across your batch. Selecting "Up To 5 Uniqu… Read answer What should I do if I'm missing a page in my multi-page order? If you are missing one or more files for a multi-page product such as a booklet, the order can still move forward once the team knows how to… Read answer How do I get a preview of my printed order before production? You can preview your job before it prints by choosing the free online proof option during checkout. Select the free online proof at checkout… Read answer Can I include a QR code from another service in my 4OVER4 print order? Yes, you can include a QR code created with an outside generator in your 4OVER4 print order, and it will print normally as part of your desi… Read answer Will my colored logo print in full color even if the order summary shows 'black ink'? If your design contains color but the order summary lists only black ink, sort it out before production starts so the job does not print wro… Read answer What information should I include when submitting a purchase order? A complete purchase order helps your 4OVER4 order match up cleanly for accounting and approval. Make sure every packing slip and invoice ref… Read answer How do I order a custom size that isn't available in the standard options? Yes. We regularly print custom sizes that are not shown in the standard dropdown. The fastest way to get one made is to base your order on t… Read answer Can I order printed items smaller than 2 inches in width or height? The online checkout has a minimum size of 2 inches on both width and height. Anything smaller than that is handled as a custom request throu… Read answer How do I add multiple items to a single order? Additional items cannot be attached to an order that already exists. Each project is entered as its own separate order, but we can carry ove… Read answer Can I order multiple products in different sizes and formats in one order? Yes, a single order can include several different file sizes and formats, including items set up for die-cutting. Because mixed-size jobs va… Read answer What happens if I encounter a website error while placing an order? An on-screen error during checkout does not always mean your order failed. If the payment was authorized, the order may already be in our sy… Read answer Can I order a reprint of a previous job if I don't remember the order number? Yes. You do not need the original order number to reorder a previous job. Our support team can search your account and identify the job from… Read answer How do I submit my non-profit USPS authorization number when placing an order? Non-profit USPS authorization numbers are applied by hand to your order, so they are best submitted directly to a representative rather than… Read answer What should I do if I'm having trouble placing an order on the website? If the website is giving you trouble at checkout, there are a few quick things to try, and our team can always place the order for you if th… Read answer Can I order a single sample print before placing a large order? Yes, you can order a single printed sample of your own file through the website before committing to a larger run. This is done with the har… Read answer How do I order a reprint of a previous job with the same specifications? Yes, you can reorder a previous job with the same specifications by referencing the original order number or job ID. We can pull up the earl… Read answer Can I provide partial information for an order and fill in the rest later? Yes, for products like name tags you do not always need every detail finalized before printing. If some names or information are not ready, … Read answer What does 'hold on order' status mean? An on hold status usually means your order is waiting for proof approval. This happens when you chose to receive a hard copy proof before pr… Read answer What does it mean if I don't receive a confirmation email after placing an order? A missing confirmation email does not mean your order was lost. If the payment was authorized and charged, the order has been submitted and … Read answer Will a reprint give me the exact same order as before? Yes. The reprint option recreates an order using the exact same specifications as your previous job, so you get a matching run by default. Y… Read answer Can I order multiple versions of the same product in one order? Yes, there are often more efficient ways to produce several versions of the same product than placing many separate orders. The best method … Read answer Can I order just 1 piece of a product? Yes, some products can be ordered in a quantity as low as a single piece, though the minimum depends on the product type. Larger-format and … Read answer Does 4OVER4 offer print-on-demand ordering portals for organizations? Yes, we can set up a print-on-demand ordering portal so different branches or teams within an organization can order a custom design you hav… Read answer Can I order multiple variations in a single order with different text on each batch? You may be able to combine several file variations into a single order so different versions are produced in one print run, with different t… Read answer What does it mean when I see a 'hold on this order' message? A hold on this order message means we need to verify something before the job goes to print. It is a normal part of our quality assurance pr… Read answer What happens if a service is not available for my reprint order? A services are not available message on a reprint usually points to something that has changed since your original order. Product specificat… Read answer Can I place a large order with custom specifications? Yes, we handle large custom orders regularly. The more complete your specifications are up front, the more accurate a quote we can build for… Read answer How do I order a custom size or non-standard product variation? If you need a custom size or a specification that is not offered on the product page, request a custom quote through our estimates departmen… Read answer How does the order approval process work? After you submit your files, we create a free online proof for you to review before anything prints. This step lets you catch issues while t… Read answer What if I placed an order with incorrect specifications? If an order went out with the wrong specifications, reach out to us as soon as possible. Acting quickly gives the best chance to correct thi… Read answer How can I see printed colors before committing to a large order? To see exactly how your colors will print before a big run, order a small quantity at regular pricing. A paid short run is the most reliable… Read answer Can I order a custom size that's not available online? Yes, you can order a custom size that is not listed online. Place your order using the closest available size, then send us the exact dimens… Read answer Can I add a new order as an add-on to an existing order for pickup? Yes, you can ask to add a new order as an add-on to an existing order when you are picking both up on the same day. Your account agent handl… Read answer Can I order custom-sized products that aren't available on your website? Yes, custom-sized products are produced as custom quote projects. Send your specifications to the estimates department and they will review … Read answer How do I submit my non-profit authorization number from the post office when placing an order? Your non-profit authorization number from the post office is recorded by our team so the correct mailing status applies to your account. The… Read answer Can I get help creating an online order if I don't want to do it myself? Yes, we can create an order for you if you would rather not build it yourself online. Once the team sets it up in the system, you simply add… Read answer Do I need to provide a phone number to order a sample pack? The sample pack page uses a one-time SMS code to confirm your shipping request, but a phone number is not a hard requirement. If you cannot … Read answer How do I correct a mistake on an order I already approved? Once a proof is approved your job starts moving toward production, so speed matters the moment you spot an error. Contact 4OVER4 support rig… Read answer Can I add a new product to an existing order? No, a new product cannot be added to an order that is already placed. Place a separate new order for the additional product. Once both are i… Read answer Can I put a hold on an order I placed? There is no hold feature once an order is placed, but you control timing through the proof step. To delay production, simply wait to approve… Read answer Can I add products to an existing order? You cannot add products to an order that is already in the system, but you can still save on shipping. Place a new order for the extra items… Read answer What should I do if I encounter an application error while placing an order? If the site throws an application error at checkout, support can build the order for you. Contact 4OVER4 support and describe the error you … Read answer Can I order a custom size if it's different from what's on the website? Yes. Custom sizes outside the standard options are available on request. Email your full specifications to 4OVER4 support: dimensions, stock… Read answer Can I select only certain items when reprinting a multi-item order? When you reprint a multi-item order you can pick exactly which items to run again. Start the reprint and customize your selection during che… Read answer What happens if I click 'place order' but it doesn't process? If the order will not go through when you click place order, support can submit it for you. Contact 4OVER4 support and share the complete sp… Read answer Can I order a product size that's no longer available on the website? Yes. If a size has been retired from the website, it may still be produced as a custom order. Contact support with a full description of the… Read answer Can I order a large format print by sending my image by email or text? Yes, 4OVER4 produces large format prints from images you supply, but the order goes through the website rather than by text. Create an accou… Read answer Do I need to place separate orders for multiple items of the same product, or can I add them to one order? You do not need separate orders for multiple items. A single order can hold several. Add each item to your cart individually. Complete a sin… Read answer Can I request a custom size for my print order? Yes, custom sizes can be accommodated beyond the standard options. Contact support with your desired dimensions. Include stock, finish, quan… Read answer Each new order needs a new order form, even if the product is the same? Yes. A different file means a new order. Each unique file or design variation requires its own order. If you are printing the exact same fil… Read answer How do I order a sample pack if I'm not receiving the text code? Yes. If the SMS code never arrives, support can mail the pack without it. Give the support team your full mailing address. They send the sam… Read answer What if I need to reprint an order due to my mistake? If the error was in your own design or file, a reprint means a new order. Enter a new order with the corrected file. Mistakes on customer-su… Read answer How do I review and approve my print order before production? After file review, you approve a proof online before anything prints, unless you chose to skip that step at checkout. 4OVER4 reviews your fi… Read answer What happens if I select 'Straight To Production' when placing an order? Choosing Straight To Production skips the proof-approval step. You will not be asked to approve a proof before production. If the job passes… Read answer Does 4OVER4 offer sample production before full order production? Yes, 4OVER4 can produce samples for custom orders, which is common on specialty projects. Send your design files and full specifications to … Read answer What is 'Straight To Production' when placing an order? Straight To Production is an option that skips online proof approval. Select it at order placement to bypass the proof step. If the job pass… Read answer Do you offer mailing services with my print order? Yes, 4OVER4 offers mailing services so your printed pieces ship straight to your recipients. Choose between first class and standard mailing… Read answer What is included in the price of a wall graphic order? The price of a wall graphic order covers full-color printing in the size, quantity, and material you choose. Full color printing of your gra… Read answer Why was I charged a different amount than my original order total? The charge is adjusted when the files you submit differ from the specs you ordered. For example, if you ordered one-sided printing but submi… Read answer What does perforation add to the cost of an order? Perforation is an add-on service, and its cost depends mainly on quantity. Pricing scales with how many pieces need perforating. Request a c… Read answer Do I need to pay upfront when placing a custom project order? No. Custom project orders are not charged the moment you place them. Payment is authorized only after the proofs are reviewed and approved. … Read answer Why am I seeing multiple transactions for a single order? Seeing more than one line for a single order on your statement is almost always a temporary payment authorization rather than a real duplica… Read answer How do I handle institutional purchase order requirements? 4OVER4 accepts purchase orders from institutions, schools, government offices, and other organizations that buy against a PO number. Submit … Read answer What information should I include when contacting support about an order issue? The fastest way to get an order issue resolved is to give the support team everything they need in your first message. Clear details up fron… Read answer What should I do if I'm having trouble checking out or completing an order on the website? Checkout errors are usually caused by the browser rather than your account, and a few quick steps clear up most of them. Work through these … Read answer What should I do if I have concerns about a received order? If your order arrives and something is not right, 4OVER4 wants to hear about it so the team can make it right. Reach out to customer support… Read answer What should I do if the online order form isn't loading properly? Technical glitches like slow loading, frozen forms, or a blank payment page are usually browser or connection related. A few quick checks re… Read answer How do I request samples of 4OVER4's materials before ordering? Seeing and feeling a stock in person before you commit is the best way to choose the right paper or finish. You can request physical samples… Read answer What should I do if I get an error message saying 'there is a hold on this order'? A "there is a hold on this order" message means the order has paused before production and needs a quick review before it can move forward. … Read answer What should I do if I receive a print order with a cutting or printing error? If your order arrives with a printing or cutting error, contact 4OVER4 customer support promptly so the team can review it and set up a reso… Read answer What happens if I notice an error in my printed order? If your order arrives with a problem, contact 4OVER4 support right away with your order number and photos of the issue. 4OVER4 stands behind… Read answer What should I do if my printed order has quality issues like poor cutting or color problems? If your order has quality issues such as poor cutting or colors that look off, contact 4OVER4 support right away so the team can investigate… Read answer What should I do if I receive the wrong order? If you receive an order that is not yours or does not match what you ordered, contact 4OVER4 within ten days of delivery so the team can cor… Read answer What should I do if I receive an order with a printing or folding error? If your order arrives with a printing or folding error, contact 4OVER4's complaints department within ten days of receiving it. Detail the p… Read answer What happens if I receive a print order with quality issues? If your order shows quality problems such as color toning, ghosting, streaking, or other defects, contact 4OVER4 support with photos of the … Read answer What should I do if my printed order has quality issues like blurry logos or misalignment? If your printed order shows quality issues like blurry logos or misalignment, contact 4OVER4 support with details and images so the team can… Read answer What should I do if my printed order has quality issues like poor color or white spots? If your order has quality issues such as poor color saturation, white spots, or visibility problems, contact 4OVER4 support with photos and … Read answer What should I do if I receive someone else's order instead of mine? If the package you receive contains someone else's order instead of yours, contact 4OVER4 support within ten days of delivery. Describe the … Read answer What should I do if there's a color issue or quality problem with my printed order? If you notice a color issue or another quality problem with your order, email the 4OVER4 support team with the details so the team can revie… Read answer What should I do if I receive a defective or incorrectly produced order? If you receive a defective or incorrectly produced order, contact 4OVER4 support within ten days of receiving it. Detailed description: of t… Read answer What should I do if I received a quality issue with my printed order? If you experience a printing quality issue with your order, contact 4OVER4 customer support and provide photos or a description of the probl… Read answer Do you offer discounts for order issues or reprints? If an error occurs during printing, the 4OVER4 team will work with you to resolve it. The remedy depends on the circumstances of the specifi… Read answer What should I do if I receive a damaged or incorrectly printed order? If you receive damaged or incorrectly printed items, email the 4OVER4 support team with the details so the team can review your case. Order … Read answer What should I do if I received an order that doesn't match what I ordered? If your order does not match what you ordered, contact 4OVER4 support as soon as possible so the team can sort out the difference. Compare c… Read answer What should I do if I receive an order with printing errors? If you receive an order with printing errors, contact 4OVER4 within ten days of receiving it by email. Describe the errors in detail. Includ… Read answer What should I do if I receive an order with quality issues? If your order has a quality issue, contact 4OVER4 support within ten days of receiving it. Be descriptive: explain the problem clearly. Incl… Read answer Will 4OVER4 reprint or offer compensation for an order with printing errors? Yes. If an order is fulfilled incorrectly because of a 4OVER4 error, the company will reprint the order at no charge. Contact customer servi… Read answer How do I report a missing or incomplete order? If part of your order never arrived or the quantity came up short, the fastest fix is to open a support ticket so a quality assurance agent … Read answer What should I do if I receive an incomplete or incorrect order? When an order shows up incomplete or wrong, reach out to customer service with the specifics and they will investigate production records an… Read answer What happens if my folding comes out incorrect on my printed order? Folding errors on scored or folded products are correctable, and a reprint is the usual path once the issue is confirmed. Contact customer s… Read answer What happens if a mistake is made on my printed order? When the mistake is on the production side, the order is reprinted and reshipped at no additional cost to you. 4OVER4 covers both the reprin… Read answer What should I do if I receive an incorrect or unsatisfactory print order? If your order arrives incorrect or unsatisfactory, send clear photos and management will review the complaint, often resolving it without as… Read answer What should I do if I receive a printed order with colors that don't match my brand? If printed colors come back off, contact support to sort out the order, and lean on the proof-approval step going forward to catch color pro… Read answer Can I order real estate printing materials for my entire team? Team orders are handled regularly, so you can outfit an entire brokerage while keeping every agent's branding consistent. Order business car… Read answer Can I order different products with consistent branding? With a broad catalog you can order many product types from one account and keep them visually consistent from the first card to the last ban… Read answer Can I order dental materials for multiple office locations? Multi-location dental groups order regularly, with a separate order per office so each has the correct details while the brand stays uniform… Read answer Can I see examples of financial printing before I order? You can see real printed work before ordering by browsing the Showcase gallery, which collects projects across many fields. Visit the Showca… Read answer Can I order matching stationery sets for my law firm? You can order a coordinated stationery set so every piece carries the same branding and your firm looks established. Order business cards, l… Read answer Can I order appointment cards on uncoated paper so staff can write on them? Uncoated stocks accept pen and pencil cleanly, which makes them the standard pick for appointment cards and anything staff need to write on.… Read answer What's included in the base price of a nonprofit print order? The base price covers the essentials with no surprise add-ons, which keeps budgeting simple for a nonprofit finance team. Digital proofing b… Read answer Can I order eco-friendly vacation printing materials? Recycled and sustainably sourced stocks are available across most product lines, which suits travel and eco-tourism brands targeting environ… Read answer Can I order different print product types in a single order? You can combine many product types in one cart and check out a single time. Add business cards, postcards, stickers, banners, and more to th… Read answer Can I try a new product before placing a large order? Free sample kits let you evaluate a new product before buying at volume. Order a sample kit to feel the paper and check print quality. Compa… Read answer What should I do if I accidentally place the same order twice? If the same order went through twice, contact support quickly so the duplicate can be canceled before it prints. Contact customer support ri… Read answer Can I get a tax exemption applied to my nonprofit order? Nonprofits can have sales tax removed by sending the right certificate to the Support Team. Contact the Support Team and attach your Tax Exe… Read answer How do I request tax exempt status for my nonprofit order? Submit your nonprofit tax exempt certificate and, once your account is verified, tax drops off at checkout. Send your nonprofit tax exempt c… Read answer Can I order hang tags in custom shapes? Shaped hang tags can be die-cut into custom forms, from preset shapes to a fully custom silhouette matched to your brand. Choose from preset… Read answer Can I order printed gift boxes through 4OVER4.COM? Gift boxes are part of the packaging products collection and can be printed with your branding, seasonal art, or event-specific designs. Cus… Read answer Can I order tissue paper in a custom color? Custom printed tissue paper is available in several sizes and can carry your logo, pattern, or design in your brand colors for a branded unb… Read answer Can 4OVER4 add attachments like elastic string to my custom order? Custom finishing such as inserting and securing elastic string through drilled holes can be added to hang tags and other products. Request f… Read answer Can I order custom hang tags in sizes not listed on the website? If the size you need is not listed, a custom dimension may still be possible, so reach out with your exact measurements. Contact 4OVER4 cust… Read answer Can I order custom-sized hang tags? Yes. 4OVER4 prints hang tags in custom sizes beyond the standard shapes, so your tags can match a specific product, box, or brand format ins… Read answer How do I pick up an order from 4OVER4? Yes, you can collect your order in person at 4OVER4's New York production facility instead of having it shipped. Local pickup is handy when … Read answer Where do I find pickup details and order information for local pickup? Your local pickup details live in your account order summary. Once the job is marked ready, it lists everything you need to plan the trip. N… Read answer What information do I need to provide when picking up an order? For local pickup, the two things worth confirming ahead of time are the box count and the total weight, so you can bring the right vehicle a… Read answer Can I order foam core printed double-sided? Not currently. 4OVER4 does not print foam core double-sided, but there are solid two-sided alternatives if you need artwork on both faces. F… Read answer Can I choose the center layer color for my layer cake order? Yes. Layer Cake business cards feature a colored core sandwiched between the two printed faces, and 4OVER4 offers several center-layer color… Read answer Which products can I order with spot UV from 4OVER4.COM? 4OVER4 offers spot UV across a wide range of products, adding a glossy accent that pops against a matte background wherever you want to draw… Read answer What products can I order with UV finishes at 4OVER4.COM? UV finishes are available on many 4OVER4 products, giving you a durable, eye-catching coating with either full or spot coverage. Business ca… Read answer Can I order custom playing cards or trading cards? Yes, 4OVER4 prints custom playing cards and trading cards with full-color artwork on both sides. One thing to plan for: cards ship in bulk, … Read answer Can I request samples of different card stock thicknesses before placing an order? Yes. You can request samples of different card stock thicknesses and finishes before committing to a full run, which is the safest way to ju… Read answer Can I order lenticular printing for book covers? Yes. 4OVER4 can produce lenticular printing on thick stock suitable for book and spiral-bound covers, giving the front a motion or depth eff… Read answer Can I order custom-shaped items with special finishes like metallic or foil? Yes. 4OVER4 prints custom shapes with specialty finishes like metallic and foil, beyond the standard catalog, so you can build a piece that … Read answer Can I request a sample pack of different paper stocks and finishes before placing an order? Yes. You can request a sample pack of paper stocks and finishes, mailed to you at no cost, before committing to a full order. Order the samp… Read answer How do I specify finishing instructions like no folding for my print order? Add any special finishing instructions in your order comments or job details, and be specific about what you do and do not want so nothing i… Read answer Can I request samples of different card finishes before placing an order? Yes. 4OVER4 can send samples of different card finishes and materials so you can judge quality in hand before a full run. Options like 16pt … Read answer How can I see sample products before ordering? Yes. You can request a sample pack sent to your location to see products before ordering, which is especially useful before a first or large… Read answer Can you send me paper samples before I place a large order? Yes. 4OVER4 can send paper samples so you can evaluate quality, weight, finish, and color before committing to a full order. Request them th… Read answer Can I get samples of different paper stocks before ordering? Yes. You can request sample materials showing different paper stock options before you order. Feel the weight and see the finish, whether un… Read answer Can I order custom paper stocks that aren't in the standard options? Yes. 4OVER4 can accommodate custom paper stock requests beyond the standard options, so you are not limited to what is listed on a product p… Read answer Can I request samples of different paper stocks and finishes before placing a large order? Yes. 4OVER4 offers sample packs, so contact the team and ask for the specific stocks and finishes you are considering. Gloss Linen Metallic … Read answer Can I order just die-cutting without printing or finishing? Yes. You can order custom die-cutting on its own, without any printing or additional finishing, when you only need blank stock cut to a spec… Read answer How do I order laminated trading cards or custom cards? Ordering laminated trading cards is straightforward, and you can pick between premium and budget-friendly builds depending on the look and f… Read answer Can I order booklets with different paper for the cover and inside pages? Yes. Booklets can be built with one stock for the cover and a different stock for the interior pages, a common way to give the cover more we… Read answer Can I order booklets with custom sizes and specialty features like round corners and center stapling? Yes. Booklets can be produced in custom sizes with a range of finishing options, including rounded corners and saddle stitching (center stap… Read answer Can I order booklets with semi-gloss paper and soft binding? Yes. Booklets come in several paper options, including semi-gloss, and you can order them soft bound in a catalogue style without a hard cov… Read answer Can I add rounded corners to my booklet order? Yes. Rounded corners are an optional finishing detail you can add to a booklet order for an extra fee. The cost depends on the quantity, sin… Read answer Can I order gift cards for printing? Yes. Plastic-style gift cards can be printed in a range of sizes and print setups. Option Details Common size 2.125" x 3.375" (standard card… Read answer Do you offer sample packs of plastic cards before I place a full order? Yes. You can request a sample pack before committing to a full plastic card order so you can judge the material, print quality, and finish i… Read answer What information do you need from me to get a custom print order started? To get a custom order moving, the more complete your specs and files are up front, the faster the team can quote and schedule it. Print-read… Read answer What information do I need to provide for a custom die-cut order? A custom die-cut order comes together quickly when you supply a clean cut file and a few key specs. A vector file of the exact cut shape, si… Read answer What should I do if I can't find a template for a product I want to order? If a template is not showing for the product you want, there are a few quick ways to get set up. Contact support with your product details (… Read answer What do I do if I see an error message when trying to order a custom size? If the online configurator throws an error while you are entering a custom size, you do not have to fight the form. Support can build the or… Read answer How do I order Mini Cards and see all available options? Ordering Mini Cards works like any product, using the price calculator on the product page to build exactly what you want. Choose size, pape… Read answer Can you place a custom order for me if I can't complete it online? Yes. If you cannot finish an order online, support can help you get it placed. Send your product details, full specs, quantity, and artwork.… Read answer Can I order custom materials that aren't listed on the website? Yes. Custom orders can often be produced using materials that are not shown on the site. Material specification, including thickness. Whethe… Read answer Can I order a product with specifications that aren't available as standard options on the website? Yes. When the specs you want are not offered as standard choices, support can still make it happen. Provide detailed specs, including size, … Read answer Can I order a custom print job not listed on your website? Yes. Custom print projects that are not listed on the site are welcome. Size and finished dimensions. Paper type and weight. Ink colors and … Read answer What information do I need to provide for a custom panel order? For a custom panel, a few measurements help the team recommend the right material and quote it accurately. Finished size you want. An image … Read answer How do I add custom instructions or notes that aren't in the online order form? If you need to add instructions the online order form does not cover, support can attach them to your production notes so nothing gets misse… Read answer How do I request a custom quote for a large or specialized order? For a large or specialized order, contact support with your project details for pricing and lead times. Size and quantity. Paper type. Print… Read answer What printing specifications should I clarify when ordering custom vinyl strips? When ordering custom vinyl strips, clarifying a few printing details up front leads to a faster, more accurate quote. Print sides: one-sided… Read answer Can I order multiple finishes or styles of the same product in one order? Yes. You can combine multiple styles or variations of the same product in a single order. Add a comment to your cart describing the split, m… Read answer Can you mail me paper or material samples before I order? Yes. Sample packets of the material range can be mailed to you before you order. They include paper stocks, card stocks, and specialty finis… Read answer Can 4OVER4 provide sample products before I place a large order? Yes. Samples of products, including specialty finishes, can be provided before a large order. Specialty finishes such as holographic, foil, … Read answer Can I order a different size or reprint of a product I already ordered? Yes. You can reorder a product at a new size, or run a straight reprint of a job you placed before. Reprints are common when you simply need… Read answer Can I send a physical sample of what I want before ordering? Yes. If you have a physical piece that shows the exact finish, texture, or look you are after, you can send it in so the team can match your… Read answer How do I request a custom quote for a special order? For anything outside the standard online options, a custom quote is the way to go. The more complete your specs, the faster the team can pri… Read answer How do I add a finishing option like folding if I forgot to select it during ordering? Yes. Finishing options such as folding, scoring, or perforating can usually be added after you place the order, as long as production has no… Read answer What does it mean when I get an 'Order is Printing' email? The 'Order is Printing' email means your job has reached the print stage. What happens next depends on whether your product needs extra fini… Read answer How do I get a price quote for a custom order with options not available on the website? When you need options that are not shown online, a custom quote covers it. Give support the full spec, including a ZIP code so shipping can … Read answer Can I get a price quote for a custom order before placing it? Yes. 4OVER4 provides quotes for custom orders before you place them. Be sure to list every quantity you want priced so you can compare tiers… Read answer Can I get quotes before placing an order? Yes. You can request quotes from 4OVER4 customer service before committing. Share as much of the spec as you can for an accurate number. Pro… Read answer Can I use a gift certificate for part of an order? Yes. A gift certificate can cover all or part of an order, and the balance adjusts automatically at checkout. If your order total is more th… Read answer Can I order custom greeting cards from 4OVER4.COM? Yes. 4OVER4.COM prints custom greeting cards across a wide range of stocks and specialty finishes, in both small and large quantities. Print… Read answer Can I order custom lanyards or name tags with printing on both sides? Yes. Custom lanyards and event badges or name tags are available, and double-sided printing is offered on supported products such as lanyard… Read answer Why does the 'Adding to cart' button get stuck with a spinning wheel when I try to reprint an old order? A stuck spinner when adding an item, especially on a reprint, is almost always a browser caching hiccup rather than a problem with your orde… Read answer What should I do if the 'Upgrade Order' button isn't working? If the Upgrade Order button will not respond, you can still get the upgrade applied manually. Place the job first, then let support handle t… Read answer Can I view color samples or swatch books in person before ordering? Yes. You are welcome to view swatch books in person before ordering, which is the best way to judge color and stock. Visit the office to bro… Read answer How do I finalize an order before production starts? After you place an order online, it waits for your approval before entering production. Approving it is the step that schedules the job. Log… Read answer How do I approve an order and move it to production after it's been paid? Once your order is paid, one more step sends it to production: reviewing and approving the online proof. Log into your account and click the… Read answer What should I do if I approved an order by mistake and it's already in production? If you approved an order and then realized it needs a fix, move quickly. Once a job reaches the press there is only a short window to pull i… Read answer Can I order custom sizes for vinyl prints? Yes. Vinyl is one of the most flexible materials for custom dimensions, and most vinyl products can be sized to your exact measurements inst… Read answer Can I order magnets in custom shapes? Yes. Die-cutting lets a magnet follow the outline of your logo, product, or mascot instead of a plain rectangle. The shapes available depend… Read answer How can I order a sample of a product? Yes. A free sample pack lets you feel real printed stocks and gauge print quality before you place an order. You request it on the site and … Read answer Can I order custom products that aren't listed on the website? Yes. If a product, size, or specification is not on the site, the team can quote it as a custom project. The more complete your brief, the f… Read answer Can I order custom shapes and sizes beyond standard products? Yes. The Any Shape, Any Size product is built for die-cut and non-standard prints that fall outside the fixed catalog. Round and irregular s… Read answer Can I order custom print jobs on stock weights different from standard options? Yes. When you need a paper weight outside the standard menu, the team can quote a custom run. Send the specifics and they will confirm wheth… Read answer How do I request a sample of different paper types before ordering? Yes. Physical samples can be mailed so you can judge stocks before committing, which matters most for pieces that fold or bind. Tell the tea… Read answer What product should I order for 4/4 uncoated 8.5" x 11" printing on 80# or 100# paper? For a full-color, two-sided 8.5" x 11" piece on uncoated 80# or 100# stock, use the product finder and filter down to that exact combination… Read answer Does 4OVER4 offer paper samples so I can see and feel different quality options before ordering? Yes. Sample packets of different stocks can be mailed so you can see and feel the options before ordering. Contact support with your mailing… Read answer Can I order 5x7 printouts on colored card stock? 5x7 cards print on white card stock, and you reach any color by printing it across the full surface in CMYK. That is the usual way to get a … Read answer Can 4OVER4 mail me a paper sample before I place a large order? Yes. Samples of the available stocks can be mailed at no cost, so a large run holds no surprises. Provide a complete mailing address. Specif… Read answer Can I order custom die-cut shapes and what material options are available? Yes. Die-cut custom shapes, including circles, are available, with one stock requirement that keeps the cut clean. Cover-weight paper is req… Read answer Can I request samples of different cardstocks before placing an order? Yes. Sample packs help you settle on a cardstock before you order. Contact support with your shipping address. Ask for the cardstock options… Read answer How can I compare different paper types before ordering? A free sample pack is the easiest way to compare every available stock in one place. See, feel, and test each paper option side by side. Jud… Read answer How do I order custom booklets or multi-page printed products? Booklet printing is available, and a clear spec gets you an accurate quote fast. You can browse the booklet options in the booklets section … Read answer What paper size should I select when ordering a custom die-cut product? When ordering a die-cut product, choose the paper size of the design as if there were no cut, meaning the flat base sheet rather than the fi… Read answer Can I order custom printed products that aren't on your standard product pages? Yes. Projects outside the standard catalog are handled by the estimations team through a custom quote. Send a complete brief and attach anyt… Read answer What happens if I need to reprint an order? A reprint reruns the same job with the exact same artwork. What you can change is limited, so it helps to know when a reprint applies and wh… Read answer How do I request a custom order for a product size not listed on your website? Yes. Sizes and products outside the standard pages are quoted by the estimations team. Email your full specs and attach anything that clarif… Read answer How do I order a custom-sized product that isn't available on the website? Custom projects outside the standard catalog are handled with a custom quote. Email the estimations team a full brief so they can price it a… Read answer How do I order custom paper stock or non-standard materials? For stocks or materials that are not in the instant price calculator, send a custom quote request to the estimations team. Size Quantity Pap… Read answer How do I request a custom order or template that isn't available? For custom orders or templates that are not on the site, send your full specifications to the custom orders email. Size Quantity Stock prefe… Read answer How do I create a custom project order? A custom project starts with a clear brief that support can price. Provide the details below and submit them through the custom project form… Read answer When I try to reprint an order with different specifications, why is the stock option grayed out? When you reprint but change core specifications, some options lock because a reprint is meant to rerun the same job, not rebuild it from scr… Read answer How do I order a custom print project that isn't listed on your product page? Projects that are not on a product page are quoted by the estimations team. Email your full specs and attach anything that clarifies the job… Read answer Can I switch material types on an order (like from vinyl to cloth) and what's the timeline? Yes, you can request a switch to a different material, such as moving a banner from vinyl to fabric. The main things that change are the pri… Read answer How can I find the product specifications for an order I placed a long time ago? If you placed an order a while ago and want to match it exactly, support can pull the original specifications from your order history. All y… Read answer How do I order booklets and what customization options are available? Ordering booklets is done right on the product page, where your selections update the price instantly as you build the job. You control the … Read answer Can I order a custom size or product that's not listed on your website? Yes. Products and sizes that aren't listed on the site can still be produced through a custom quote request. The estimations team reviews no… Read answer Can I order different trade show products in one order? Yes. You can combine several different trade show products in a single shopping session rather than placing separate orders for each piece. … Read answer Can I order different POS products in one batch? Yes. You can order a mix of point-of-sale pieces in the same session instead of checking out separately for each one. Common POS items you c… Read answer Can I order a Straight Tube Display in a 20-foot wide size? The 20-foot-wide Straight Tube Display is not one of the standard sizes you can select and add to the cart on your own. It is still availabl… Read answer What is the process for ordering products with custom typeset or text? For products that include custom typeset or text, the process starts with sharing your exact text specifications so the layout can be set co… Read answer Can I update or reprint an order after it's already been placed and produced? Once an order has been produced and fulfilled, reprinting it or sending replacement pieces is not handled automatically. That makes it impor… Read answer Can I order anniversary prints alongside baby shower or bridal shower materials? Absolutely. Many customers combine anniversary printing with other event orders in a single session, which is convenient when you are planni… Read answer Can I see examples of birthday prints before I order? Yes. You can browse real customer projects in the Showcase before you order, which is a helpful way to gather ideas and see how finished pie… Read answer What communion products can I order from 4OVER4.COM? There is a full range of communion print products to cover the whole occasion, from the invitation stage through keepsakes. Available commun… Read answer Can I order communion products alongside other event printing? Yes. Many customers combine communion orders with other celebration products in one order, which is handy when a single family gathering inv… Read answer Can I order different grand opening products in one order? Yes. You can add several different grand opening products to a single cart instead of placing separate orders for each item. Products you ca… Read answer What Hanukkah products can I order from 4OVER4.COM? There is a full range of Hanukkah printing to cover greetings, invites, and decor for the celebration. Available Hanukkah products include: … Read answer Can I order sympathy printing and memorial cards together? Yes. Many families order sympathy cards, memorial cards, and funeral programs together in a single order, which keeps a difficult task as si… Read answer Can I order New Year prints for other celebrations too? The New Year collection is designed specifically for New Year occasions, with templates and design options tailored to that theme. For other… Read answer How far in advance should I order Black Friday printing? For Black Friday, give yourself at least two weeks of lead time so your print run finishes on standard turnaround and lands well before the … Read answer Can I order matching RSVP cards and thank-you notes? Yes. You can order a fully coordinated stationery suite so every piece shares one look. 4OVER4.COM prints matching RSVP cards, reception and… Read answer How far in advance should I order seasonal print materials? Plan to order seasonal print materials 4 to 6 weeks before your event or holiday. That gives you time to finalize designs, review proofs, an… Read answer How can a third party pay for an order if I'm placing it on behalf of a client? Yes. A third party can pay for an order you place on behalf of a client. The payer provides a credit card directly to 4OVER4.COM, and the ch… Read answer Can I order custom shapes for floor advertising? Yes. Floor graphics can be custom die-cut into almost any shape you can design, so your footprint on the floor matches your brand instead of… Read answer Can I order die cuts in any shape I want? Yes. 4OVER4.COM Die Cuts support virtually any custom shape, so your piece can follow a logo, a silhouette, or an organic outline instead of… Read answer Can I get samples of products before ordering? Yes. 4OVER4.COM can send product samples, including stickers and other items, so you can judge material and print quality before committing … Read answer What should I include when ordering custom or specialty items? For custom or specialty items like die-cut vinyl decals, special laminates, or unusual finishing, give the team enough detail up front so th… Read answer Can I order custom-sized products like die-cut decals or backlit film? Yes. 4OVER4.COM offers custom sizing on many products, including die-cut decals, backlit film (Duratran), and other specialty items. Send yo… Read answer Can I order canvas prints for a trade show or event display? Absolutely. Canvas prints hold up well at trade shows and events, giving your booth a gallery-quality finish that reads as more premium than… Read answer How do I order custom Dry Erase Vinyl? Ordering custom Dry Erase Vinyl takes just a few steps on the 4OVER4.COM website. Upload your artwork, choose your specs, and check out. Upl… Read answer Can I order a stretched canvas in a size other than what's listed on your website? Yes. You can order a custom stretched canvas size even when it is not listed. Pick the closest standard size in the dropdown, then spell out… Read answer Can I order custom-size rolled canvas larger than the standard sizes shown? Yes. Rolled canvas is available in custom sizes, including formats larger than the standard options shown. Choose the custom size option and… Read answer Can I see examples of die-cut products before I order? Absolutely. The 4OVER4.COM Showcase gallery collects real custom die-cut projects from other customers, so you can see how different shapes … Read answer Can I order square prints with special finishes? Yes. Depending on the product, square prints can be dressed up with premium finishes that add texture and visual depth. Matte for a clean, g… Read answer Can I order 11x17 synthetic plastic cards with rounded corners? For a large format like 11 x 17 synthetic plastic cards with rounded corners, this is handled as a custom quote. Send the sales team your fu… Read answer Can 4OVER4 help clarify custom product specifications before I order? Yes. When you submit a custom project, 4OVER4.COM specialists walk through the details with you before anything is produced, so the finished… Read answer How do I order custom die-cut cards? 4OVER4.COM offers custom die-cut cards in virtually any shape and size, so your card can break out of the standard rectangle. Find them in t… Read answer How do I order custom-shaped or non-standard size products like personalized cards? Custom-shaped and personalized products, like personalized cards in a non-standard size, usually run through a custom quote rather than a st… Read answer What does the sample packet include? The 4OVER4.COM sample pack is built for touch. It contains well over 50 of the standard, premium, and luxe papers and finishes available, so… Read answer Can I add bundling to my order? Yes. Bundling is available as a finishing option on many 4OVER4.COM products. Your pieces are grouped into set counts, which makes handing t… Read answer Can I add scoring or custom die-cutting to my order? Yes. 4OVER4.COM can add both scoring and custom die-cutting to an order. Scoring creates clean fold lines, while die-cutting shapes the piec… Read answer Can I request a custom die-cut shape for my order? Yes. 4OVER4.COM offers custom die-cut services, so your piece can follow almost any outline. Very intricate shapes may need slight simplific… Read answer Can 4OVER4 add custom punch holes or drill holes to my order? Yes. 4OVER4.COM can add custom drill holes to your order, handy for hang tags, tags, and anything that needs to hang or bind. The hole size,… Read answer Can I add special finishing options like Velcro strips to my order? Yes. Beyond the finishing choices shown on a product page, 4OVER4 can add special options such as Velcro strips. Because these are custom ad… Read answer Can 4OVER4 add custom specifications like specific hole placements to my order? Yes. 4OVER4 can accommodate custom specifications like specific hole placements and other production modifications that are not offered as s… Read answer How do I specify custom die-cut dimensions for my order? For a custom die-cut product, the key numbers are the overall size of the finished shape and how far your artwork extends past that edge. Pr… Read answer What is included in a free sample packet from 4OVER4? The free sample packet is designed to show you the range of paper types and printing methods available, so you can feel the difference betwe… Read answer How do I order a free sample kit? Yes, a free sample kit is available, and it includes the different paper types and printing options carried so you can pick what suits your … Read answer Can I request white ink printing on my order? Yes. White ink is offered as a spot color, which is especially useful on dark, clear, or metallic materials where standard CMYK inks would d… Read answer How do I request a sample packet before placing an order? Yes, a free sample packet is available before you order, so you can evaluate stocks and finishes first. Request it: contact customer support… Read answer Can I request special finishing options like UV coating on my order? Yes. Finishing options such as high gloss UV coating are available to add shine, richness, and a bit of protection to the printed surface. W… Read answer How can I order a free sample pack to see different paper stocks and printing styles? Yes. A free sample pack is available that includes the paper stocks and printing styles carried, so you can compare them by hand before deci… Read answer What paper type should I choose if the default option is listed for my order? When a default paper is listed, it is simply the standard stock for that product, not a locked choice. You can switch to any supported optio… Read answer How do I order free samples of 4OVER4 materials? Yes, free sample materials are available so you can see and feel the stocks and finishes before you order. Order online: request samples thr… Read answer Can I request a free sample pack of your paper options? Yes, free sample packs of the paper options are available. How to request: ask for samples when you sign up for an account on the website. S… Read answer Can I order a free sample of specific materials or finishes? Yes. The free sample pack already features a range of paper stocks and finishes, and specific requests can often be accommodated too. Standa… Read answer Can I request a sample packet to see your products? Yes, you can request a sample packet to review before ordering. Shipping: the packet is mailed via USPS and you receive tracking information… Read answer Is it possible to add rounded corners to my order, and if so, what is the cost? Yes, rounded corners are available on many products as a finishing option, including a common quarter-inch radius. Where to add it: select t… Read answer How do rounded corners work, and can I add them to my order? Rounded corners are a finishing option on most print products, replacing the standard square corners with a smooth curve. Add during orderin… Read answer What are the limitations on free sample printing? Free samples are meant to show print and stock quality on a single design, so there are a few limits on what can be included. One design onl… Read answer How do I know what paper thickness options are available for my order? A range of paper stocks and thicknesses is carried, and the right one depends on how sturdy and premium you want the finished piece to feel.… Read answer How do I order free samples of your products? You can order a free sample pack from the website to compare materials before a full order. Order online: request the sample pack through th… Read answer Can I request a pre-print quality check before my order is trimmed? Yes. You can ask customer service to review your printed job before it is trimmed, which is useful when color accuracy or consistency is cri… Read answer Does 4OVER4 offer free sample packets of paper types and printing options? Yes, a free sample packet is available that includes the different paper types and printing options carried. How to request: ask for it on t… Read answer Can I request a custom PMS color for my order? All products are printed in CMYK, so colors are built from the four process inks rather than a premixed Pantone ink. If you need an exact PM… Read answer How can I compare different paper weights for my order? The most reliable way to compare paper weights and finishes is to hold them, which is exactly what a free sample pack is for. Order a free s… Read answer Can I request collating and stapling for my order? Yes. Sheets can be collated in order and stapled together, for example stapled at the top left corner, as a finishing request. Collating: pa… Read answer Can I request a free sample packet to see paper and printing options? Yes, free sample packets that include different paper types and printing samples are available. How to request: ask for one and provide your… Read answer Can 4OVER4 include samples of new products in my order? In many cases, product samples can be included with your order so you can preview items you have not tried yet. How to ask: contact support … Read answer How do I order a free sample from 4OVER4? Existing customers can request free samples to review stocks, finishes, and products. Contact support: reach out with details about the samp… Read answer Can I order die cuts with the same shape but different printing? Yes. You can order die cuts that share one custom shape but carry different printed designs, which is handy for variations like different na… Read answer Can you perforate only part of my order and cut the rest? Yes. A specific area or width can be perforated while the rest of the piece is cut normally, which is useful for tear-off sections and coupo… Read answer Do you offer free sample packets? Yes. 4OVER4 offers a free sample packet so you can see and feel our paper stocks and print quality before you commit to a full order. Includ… Read answer Can I order a free sample pack more than once? The free sample pack is meant as a one-time introduction, so if you have ordered one before, your account may carry a restriction on a secon… Read answer Can 4OVER4 create custom decorated boxes for my order? Possibly. Custom boxes and decorated packaging sit outside the standard online catalog, so they are handled as custom requests. Send your bo… Read answer How do I order event tickets through 4OVER4? Event tickets are a standard product, so you order them the same way as anything else in the catalog. Open the event tickets product page Ch… Read answer Can I request double-sided printing after I've already approved my order? It depends on where your order sits in the process. If the job has not yet been authorized into production, contact support right away and t… Read answer What should I do if I encounter website issues during checkout? A few quick steps clear up most checkout problems. Try placing the order again in a different browser Clear your cache or use a private wind… Read answer How do I place a reprint order from a previous job? Reprints are quick to set up through support. Contact support with your previous order reference Tell them if you want any changes, such as … Read answer What should I do if I selected the wrong dimensions or specifications for my order? You can catch and fix spec errors at the proof stage. Log into your account and open the order When proofs are ready, click Reject Proofs En… Read answer How do I place a custom or special order? Setting up a custom order starts with a ready account. Create an account on the website Add your billing address in the address book first, … Read answer What if the 'next' button is inactive when I'm trying to complete my order? An inactive Next button almost always means something on the page still needs your input. Review the page for any required field or option l… Read answer What should I do if I'm unable to complete my order online? If checkout stalls, you can still get the order in. Select Upload Files Later to keep generating the order Use this if your files will not u… Read answer How do I review my order before paying? You are never charged just for building an order. Payment only happens at checkout after you approve. Select the free online proofs option w… Read answer Why does my order keep refreshing when I try to place it? If your order keeps refreshing and will not submit, check for a missing requirement. Verify you have enough coins in your account for coin-b… Read answer What should I do if I notice an error in my order after it's been placed? Report it as soon as you notice it. Contact support with your order number and details of the error Support can correct billing addresses, u… Read answer Can I add variable data (different information) to each piece in my order? Yes. 4OVER4 can print variable data, such as unique details on each envelope in a run. Place the order online as a standard product Add a cu… Read answer How do I place an order for custom printing? Ordering custom printing runs through the product page and proof flow. Find your product and calculate pricing online Set the size, quantity… Read answer Can I correct a spelling error in my order after I've placed it? Reach out quickly and a spelling fix can usually be made before printing. Contact support with which item and what needs correcting Send an … Read answer What should I do if I experience an error on the website when trying to place an order? Clearing your browser usually resolves it. Clear your browser cache and close all 4OVER4 tabs Open a fresh window and try again Contact supp… Read answer Can I fix a mistake like reversed width and length dimensions on my order? Yes. Dimension mix-ups can be corrected if you act early. Contact support with your order number as soon as you notice it Give them the corr… Read answer How do I place a custom order for a product? Browse first, then reach out if the online flow does not fit your project. Use the product finder to browse custom products If you cannot pl… Read answer How do I approve my order in the system? Approving is a quick step under your orders. Once you receive your proof, log in and go to My Orders Find your order and click Approve Conta… Read answer What should I do if I notice an error in my order before it's printed? Use the proof review to catch mistakes before anything prints. Review the online proof carefully Reject the proof if you spot an error Conta… Read answer How do I place a custom order that isn't available online? Custom jobs outside the catalog are handled by the support team. Contact support with your specifications and files The team provides a quot… Read answer What should I do if my order is not yet approved by stakeholders? You can hold a pending order in your account while you wait for internal sign-off. Leave the pending order in your account You will receive … Read answer How do I confirm what printing options were applied to my order? Your paperwork shows exactly what was ordered. Review your order confirmation and invoice for the printing specifications Check details like… Read answer How can I preview my order before it's printed? Yes. 4OVER4 offers free online proofs so you can preview your job before it prints. Using the online design tool gives you an automated proo… Read answer What should I do if my order was placed but I haven't received a confirmation from 4OVER4? First check your account to see the order status. Log in to verify the order was placed successfully If it exists but is not yet confirmed, … Read answer What should I do if I get a 'Bad Request' error when trying to checkout? A "Bad Request" error when you click "Continue to Checkout" is almost always a browser or session hiccup rather than a problem with your des… Read answer What happens when my order is placed on hold? An order goes on hold when something needs to be corrected before it can print. The most common reason is an artwork file that our team cann… Read answer Can I apply a discount code to an order I've already placed? If you have already submitted an order and forgot to enter a discount code, you cannot edit that order yourself from the website. Discount c… Read answer Why won't my sizing selections stay selected during checkout? When size selections keep reverting or refuse to stay chosen during ordering, it is usually a browser compatibility or cached-data issue rat… Read answer How is my order processed once I place it online? Once you place an order online, it moves through a short review and approval path before printing begins, so you always get a chance to conf… Read answer What happens if I don't approve my order within a certain timeframe? After your proofs are uploaded, there is a limited window to approve them and authorize payment so the order stays active and on schedule. Y… Read answer Can support place an order for me if I'm having trouble with the website? Yes. If the website is not cooperating, our support team can build and place the order for you manually so you are not stuck. To make it fas… Read answer If I experience an error during checkout, what should I do? An error during checkout is usually temporary and often clears with a quick reset of your browser or a short wait. Clear your browser cache … Read answer How do I place an order over the phone? You can place an order over the phone by contacting 4OVER4 support. A representative will take your details and process the order for you. H… Read answer Why is my order on hold? One common reason an order sits on hold is that you requested a hard copy proof. The system waits for you to review and approve the physical… Read answer What should I do if my order has a hold on it? A hold means we need a signed approval before we can continue, usually because your job requires a hard copy proof. To clear the hold, work … Read answer What information is included in the order summary during checkout? During checkout you are shown an order summary that lays out the details of what you are about to purchase, so you can confirm everything be… Read answer How should I enter my order if I have special instructions or a negotiated price? If your order involves special instructions or a price you negotiated, capture those details in a comment when you place the order so nothin… Read answer What happens if I get an error message saying there's a hold on my order? An error message stating there is a hold on your order means production is paused until something is resolved. Holds can happen for reasons … Read answer How do I submit my order after receiving a custom quote? After you approve a custom quote, you complete the order through the normal online checkout on 4OVER4. Generate and place your order online … Read answer What happens if there's a website error and I can't complete my order? If a website error or technical issue stops you from completing an order, you do not have to keep fighting the site. Support can build the o… Read answer What should I do if my order size doesn't match the website's standard options? If the exact size you need is not one of the standard options, you can still order it with a quick note so the team can adjust it. Place the… Read answer How can I place an order if I don't have my original order number? You do not need your original order number to reorder. A clear description of the previous job is enough for the team to locate it. When you… Read answer Can I save an order to my cart for someone else to purchase later? Yes. You can build the order and hold it for someone else to complete using the save cart option. Set up the product and specifications, the… Read answer How do I place a custom order for items with special pricing? Custom orders with special pricing run through your account and your sales contact rather than a standard self-checkout. Create an account w… Read answer How do I verify the correct dimensions before my order prints? Your online proof is the tool for confirming dimensions and orientation before anything prints. Review the proof carefully and confirm the s… Read answer Can I place an order via email instead of by phone? You can reach 4OVER4 by phone at our customer support number to place orders and talk through the details of a job. Phone support can take y… Read answer How do I ensure my order prints at the correct size? To make sure your order prints at the size you want, state the exact dimensions clearly wherever the production team will see them. Specify … Read answer Can I request extra quality control attention on my order? Yes. If your job needs extra care with color consistency or cutting accuracy, you can ask for additional attention during production. Reques… Read answer How do I place a custom order with specific requirements? For custom orders with detailed requirements, the clearest path is to describe exactly what you need and, if possible, show it. Email custom… Read answer What should I do if I encounter an error message during checkout? If an error message appears during checkout and you cannot get past it, support can process the order for you manually. Contact customer sup… Read answer How do I approve my order on mobile? If the Approve button is hard to find on your phone, you have a couple of easy ways to finalize the order. Contact support and ask them to a… Read answer Can I stop or pull my order if it hasn't started printing yet? If your order has been submitted for approval but has not yet entered production, there may still be time to pull it and make changes. Conta… Read answer What happens if my checkout session times out or I get logged out during ordering? If your order seems lost because your checkout session timed out or you were logged out, it can usually be recovered with help from support.… Read answer What do I do if I'm having trouble with the verification code when ordering a free sample pack? If the verification code popup will not appear or the code will not go through when ordering a free sample pack, support can complete the or… Read answer How do I use a pricing quote link to place an order? A pricing quote link is a shortcut our support team sends you that opens the exact product, configured with the options and quantity you dis… Read answer Should I review my order specifications before approving it? Yes, always review every specification before you approve an order for production. Approval is your final sign-off, and once the job enters … Read answer How do I add products to my cart and place an order? Placing an order is a straightforward flow once your account is set up. Follow these steps from start to finish: Create or log into your acc… Read answer What do I need to do before my order can be sent to print? Before an order can move into production, a few details must be confirmed so we know where the job is going and how it should ship. Make sur… Read answer Why is my shopping cart empty when I try to go to checkout? If items disappear from your cart when you reach checkout, it is almost always a browser session issue rather than a lost order. Try these f… Read answer Can I place a hold on my order before approval? Yes, you can ask us to place your order on hold if you are not ready to move it into production. This is handy when you are still finalizing… Read answer Can I customize or remove options from my order after pricing? Yes, you can adjust a custom order after you have received a quote, whether that means adding, changing, or removing options. Since pricing … Read answer What should I do if I accidentally selected the wrong product size on my order? If you picked the wrong size, do not worry, and do not rush to reorder. As long as production has not started, our team can correct it for y… Read answer What steps do I need to take to finalize and approve my order? Once your free online proof is posted, finalizing the order takes just a few clicks inside your account. Follow this sequence: Log into your… Read answer What happens if my order has already been sent to print? Once an order is approved and sent to print, it can no longer be changed. Production runs on the specs and files you approved, so the proof … Read answer What should I do if the checkout 'Next' button is inactive or won't advance? If the Next button will not advance during checkout, it is usually a browser or session hiccup. Work through these steps: Clear your browser… Read answer How do I add a saved product to my cart to checkout? Products you have saved can be sent straight to checkout without reconfiguring them. Here is how to move a saved item into your cart: Open y… Read answer Can I request a formal quote for my order? Yes, 4OVER4 can prepare a formal quote document for your print order, which is useful for approvals, purchasing, or budgeting. To get one, p… Read answer How do I place an order if I'm not sure about all specifications? You do not need every detail nailed down to get started. If some specifications are still undecided, our team can help you work them out. He… Read answer Can I remove the 4OVER4 promotional tagline from my order? Yes, you can remove the 4OVER4 promotional tagline that appears on certain promotional print jobs by choosing the upgrade. Here is how it wo… Read answer What does it mean when my order status shows 'approved' online but I keep getting emails saying it hasn't been approved? If your account shows the order as approved but you are still getting emails saying it needs approval, the approval already went through. Th… Read answer What should I do if I encounter an issue with the website's checkout process? If something goes wrong during checkout, our support team can step in and complete the order for you. To get help quickly, have these detail… Read answer What do I need to provide before my order can be approved and sent to print? Before an order can be approved and sent to print, a few essentials must be in place so production knows how to build and ship the job. Prov… Read answer How do I approve my order online? Approving your order online is done right from your account, and it is what releases the job to production. Here is the flow: Log into your … Read answer I clicked Approve but my order still shows as needing approval. What should I do? If you clicked Approve but the order still shows as needing approval, the click may not have completed every step, or the status display may… Read answer What happens if my order has already been approved and sent to print and I find an error? Once an order has been approved and sent to print, no changes can be made to that job. Production runs on the approved files and specs, whic… Read answer How do I approve my order for printing? Approving your order for printing is what sends it into the production queue, and it happens from your account dashboard. Follow these steps… Read answer When does my order get charged and sent to print? Your order is only charged and sent to print after you accept and approve the free online proof. Until you approve, nothing is billed and pr… Read answer What should I do if I'm having trouble completing my order due to a website error? If a technical error is stopping you from finishing your order, you do not have to fight the website. Our team can complete the order for yo… Read answer Can I place my order on hold? Yes, you can request to place your order on hold when you need a little more time before it goes to production. This is useful while you fin… Read answer What do I do if I cannot select my saved address during checkout? If your saved shipping address will not select at checkout, it is usually a browser session issue. Try these steps in order: Clear your brow… Read answer Why is the NEXT button grayed out when I try to place an order? A grayed-out NEXT button usually means checkout is waiting on something or hitting a browser snag. Try these first: Complete every required … Read answer How do I know if my order has been approved and sent to print? Your order is confirmed as approved and sent to print once you complete the approval flow in your account. Here is how you know it is done: … Read answer Can I add a PO number or special notes to my order? Yes, you can attach a purchase order number or special notes to your order. This keeps your internal references and instructions tied to the… Read answer Can I add multiple items to my cart and place them in one order? Yes, you can add several different items to your cart and check them out together in a single order. This is convenient when you are orderin… Read answer Can I put my order on hold before production starts? If your order has not yet entered production, you can usually put it on hold, but timing is everything. Here is how it works: Contact 4OVER4… Read answer What happens if I selected 'Straight To Production' when placing my order? Choosing Straight To Production tells us to skip the proof-approval step and move your job into printing as soon as it clears our file check… Read answer How can I add special requests or production notes to my order? You can attach special requests and production notes right on your order, and our production team reads them before your job runs. For anyth… Read answer What happens if I notice an error in my order details before production? If you spot a mistake before your job reaches production, contact our support team quickly with your order number and the corrected details.… Read answer What is 'Straight to Production' ordering and how does it affect my order timeline? With Straight to Production your files go directly into printing without waiting on your proof approval. We still review the files and post … Read answer How do I authorize my order for production? After you review and approve the online proof, you confirm approval so the job can move to press. Authorizing on time is what keeps your tur… Read answer How do I approve my order and move it to production? Once your files are uploaded, we post a free online proof for you to check. Log in, confirm the proof looks right, and approve it to release… Read answer What should I do if I find an error in my order after it's in production? Once a job is in production or already on press, it is generally too late to swap in a revised file. Reach out to support right away, but be… Read answer What is the approval process before my order goes into production? After you place an order, we send a proof for your approval. Reviewing it carefully and confirming approval is what clears the job to move i… Read answer What do I need to do before my order can go into production? Two things clear a job for production: an approved proof and authorized payment. Once both are set, we send the order to press. Approve the … Read answer How do I verify my order details before production starts? Before you authorize printing, review the proof against everything you ordered. A careful check now is what prevents reprints later. Size an… Read answer How does 4OVER4.COM handle customer service compared to Printmoz? Our customer service is backed by a 100% satisfaction guarantee that covers print quality, on-time delivery, and support. If an order does n… Read answer How do I get help if I run into issues with my order? Support is available through several channels, so you can reach us the way that suits you. The team handles everything from file setup to de… Read answer What personal data does 4OVER4.COM collect when I place an order? To process and deliver an order, we collect the details needed to bill, print, and ship it, plus basic site data that keeps checkout working… Read answer What if something goes wrong with my order? Greeting card orders are backed by a quality guarantee. If your cards arrive damaged or do not match the proof you approved, the team will m… Read answer What if I have issues with my order? Every order is backed by five guarantees, so there is a clear path if anything is off, and the support team owns the resolution. Guarantee W… Read answer What does it mean when my order status shows 'Cutting'? A Cutting status means your job has printed and is now being trimmed to its final size. For products with no extra finishing, this is usuall… Read answer What does it mean when my order is in the bindery department? When your order is in bindery, it is getting its finishing work, which can include scoring, perforating, folding, or die-cutting depending o… Read answer What happens to my order once it enters the bindery department? Once your order enters bindery, it goes through finishing operations such as scoring, perforating, folding, or die-cutting, based on the opt… Read answer What happens when my order enters the cutting department? In the bindery department, your printed pieces are scored, perforated, folded, or die-cut to match the options you selected, then prepared f… Read answer What happens when my order is in the bindery department? When your order enters the cutting department, it means the job has printed and is being cut down to size. For products without extra finish… Read answer What does it mean when my order status says 'In Cutting'? When your order is in the bindery department, it is being scored, perforated, folded, or die-cut based on the options you picked, then readi… Read answer What does it mean when my order is in the cutting department? An In Cutting status means your printed materials are being cut down to their final size. It is one of the last steps before your order is r… Read answer Why is my order stuck on a printing status and not updating? When your order is in the cutting department, it has been printed and is being cut down to size. For most jobs this is the final production … Read answer How do I check the status of my order? Turnaround depends on the product, size, quantity, and any add-ons you choose. Across the catalog, options generally range from about five b… Read answer How quickly can I get my order if it's urgent? You can track any order from your account in a couple of steps, and shipped orders show tracking details right in the list. Log into your ac… Read answer How do I schedule a pickup for my order? Rush orders are often possible with expedited turnaround. If you have a hard deadline, tell us up front so we can confirm what is achievable… Read answer Is it possible to pick up my order before 10 a.m.? To arrange a pickup, check your order summary for the pickup details and instructions. For a freight or LTL carrier pickup, send us the Bill… Read answer When will my order be sent to production? Someone is usually on-site by 9 a.m., so an early pickup before 10 a.m. can often be arranged with a bit of coordination. Staff are typicall… Read answer What is a Bill of Lading and how can I get one for my order? Yes, we send email updates as your order moves along, so you can follow proofs, approvals, and production milestones right from your inbox. … Read answer Can I pick up my order in person at 4OVER4? A Bill of Lading (BOL) is a shipping document that lists the details of a freight shipment and acts as a receipt between you and the carrier… Read answer What happens after I approve my order? Approving your order is the green light for production. From that point your job leaves the review stage and enters the print queue, and the… Read answer When do I need to arrange a truck for my order? Most orders ship as standard parcel, but very large or heavy jobs move by truck freight instead. Freight is used when the size or weight of … Read answer Can 4OVER4 correct or update an address on my order after it's been placed? Yes, 4OVER4 can correct the shipping address on an order after it is placed. The key is to reach out quickly, before the package leaves our … Read answer What happens to my order after production is complete? Once your job finishes production, it moves straight into shipping. There is a short handoff from the print floor to the carrier, and you ar… Read answer What does 'In Production' status mean for my order? An "In Production" status means your order has moved past review and is actively being manufactured or processed. It is no longer waiting on… Read answer Can I hold or delay my order after it's completed? Yes. If your order is finished before you actually need it, we can hold it and ship it on a later date that suits you. This is helpful when … Read answer When can I pick up my order at your location? Local pickup is available on weekdays during our standard hours. Before you come by, it helps to know the size of your shipment so you can p… Read answer When does production start on my order? Production begins once everything needed to print is in hand. The two gates are your final approval and any required payment, and the clock … Read answer What does 'Bindery Finished' status mean for my order? A "Bindery Finished" status means the order has already been printed and run through its finishing steps. At this point the job is essential… Read answer Can I pick up my order in person from 4OVER4's location? Yes, 4OVER4 has a physical location in Astoria, NY, and local pickup is available if you are nearby. It is a convenient option when you woul… Read answer Can I specify a mailing date for my order? Yes, you can request a specific mailing date for your order, which is useful when you are timing a campaign or want pieces to land during a … Read answer How do I track my order status and completion date? You can follow your order from your 4OVER4 account and through the confirmation emails you receive. Both show where the job stands and when … Read answer What should I do if part of my order seems to be missing from the package? If part of your order looks missing, contact 4OVER4 support right away with your order reference and a note on what appears short. Often the… Read answer How much does a custom die-cut add to my order? We offer die-cutting, and there is no single flat fee for it. The added cost scales with how involved the shape is, so a simple cut adds les… Read answer Will the price of my order hold if I delay completing it? Yes, your quoted price holds as long as the product specifications stay the same. The number is tied to the exact configuration you set up, … Read answer Where can I find the price for my order? The price for a specific order lives in your account under "My Orders." Opening the order breaks the total down so you can see the product c… Read answer Can I use a sales tax exemption certificate to remove sales tax from my order? Yes, a valid state tax exemption or resale certificate lets us remove sales tax from your order. The process runs through our Support Team b… Read answer How can I place an order as a tax-exempt organization? To order as a tax-exempt organization, get your certificate to our Support Team so we can clear tax before you are charged. Email the team a… Read answer How do I request a tax exemption or remove sales tax from my order? Requesting tax exemption is a quick email to our Support Team with the right document attached. Send a copy of your tax exemption certificat… Read answer What should I do if my order status shows 'waiting for approval' after I've already approved it? If an order slips back to "waiting for approval" after you already approved it, it usually just needs a quick verification. This can happen … Read answer Why is tax showing on my order even though I have tax-exempt status? Tax can appear in your cart and during ordering even when your account is approved as tax-exempt. If your status is on file, that displayed … Read answer Can I apply a tax-exempt certificate to my order? Yes, 4OVER4 processes tax-exempt orders once your certificate is provided and verified. You can supply the certificate during or after placi… Read answer How can I pay for my order? 4OVER4 needs payment authorization before your order goes into production. You can handle that authorization directly online or in response … Read answer How do I apply a discount code that I forgot to use at checkout? Forgot to enter a discount code at checkout? Support can still help, provided you reach out with the order and the code. The team can apply … Read answer When I place an order, when am I actually charged? Submitting an order does not charge you. 4OVER4 first creates free online proofs for you to review, and payment only happens after you autho… Read answer When will I be charged for my order? You are not charged when you place an order online. Payment is collected only after you approve the order and its proofs, so your card is no… Read answer What happens before my order is charged? Before any charge, you get to review your order online. Nothing is billed until you approve the proofs and authorize the job to print. Proof… Read answer Can I apply a discount code after I've already paid for an order? No. Discount codes and promotional offers have to be applied before you authorize payment. Once an order is paid, a code cannot be added ret… Read answer Can I apply a discount code after my order has been placed? No. Once an order is approved and sent to print, a discount can no longer be applied. Promo codes need to go in at checkout, before you subm… Read answer Will tax be applied to my order? Tax may appear in your account before you place the order, but it is removed after the order is placed. Your final invoice will not include … Read answer Can I use multiple discount codes on one order? Only one discount code can be applied per order. Codes cannot be stacked, combined, or merged into a single larger code, so it pays to use t… Read answer Can I use multiple discount codes on a single order? No. A single order can carry only one discount at a time. You cannot layer multiple codes or promotional offers on the same order. One disco… Read answer Can I apply multiple discount codes to one order? You can apply just one discount code or coupon to any single order. If you have several coupons on hand, you will need to choose which one t… Read answer Can I pay for my order with PayPal? Yes. PayPal is an accepted payment method at 4OVER4, so you can check out with your PayPal balance or linked funding source. Just select Pay… Read answer How can I get a discount or apply a promo code to my order? There are two paths to saving on your order: requesting a discount for larger or repeat jobs, and applying an existing promo code at checkou… Read answer Can I get a discount if I made an error on my order? Yes, 4OVER4 may offer a courtesy discount on reprints when the mistake was on your side, typically around 10 percent. The process is simple … Read answer How do I request a discount on my order? For a discount or a pricing adjustment on your order, the fastest route is the 4OVER4 estimates department. Send them the specifics and they… Read answer Can I use discount or promotional codes on my order? Yes, 4OVER4 accepts promotional discount codes. You can enter your code at checkout, or provide it to a support agent who will apply it to y… Read answer What happens if equipment issues delay my order? If a piece of production equipment needed for your job becomes unavailable, contact 4OVER4 support as soon as you can. The team will work wi… Read answer What if I haven't received a response to my customer service email? If your email inquiry has gone unanswered, reach out to customer service again directly. Emails occasionally get lost or delayed, and a seco… Read answer I'm getting an error message when I try to complete my order. What should I do? An error on the final checkout screen is often a browser hiccup. A quick switch of browsers clears it up in most cases, and support can step… Read answer How do I know if there's a problem with my order? If something needs your attention on an order, 4OVER4 lets you know rather than leaving you guessing. You will get a notification email and … Read answer Do I need a PO (Purchase Order) to place an order? A purchase order is not required by 4OVER4, but your own organization may need one internally. If you need a formal quote to submit for PO a… Read answer How can I contact 4OVER4 customer service? 4OVER4 offers several ways to reach customer service, so you can pick whatever suits your question and timing. Channel Availability Phone Mo… Read answer Can I use my phone to approve and submit my order on the 4OVER4 website? Yes. You can reach your 4OVER4 account from a mobile browser and approve or submit orders on the go, though a few steps can be smoother on a… Read answer Why am I getting an error when trying to order free samples? Errors when ordering free samples usually show up at the phone verification step. If that happens, 4OVER4 support can verify your details ma… Read answer How can I find out what paper stock was used for my order? The exact paper stock for any order is recorded in your account. Open the order to see the full breakdown, including the stock and specifica… Read answer Can I speak to a customer service representative before placing my order? Yes. You can reach 4OVER4's customer support team by phone or email before you place anything, which is handy for questions about specs, pri… Read answer How do I contact 4OVER4 customer service by phone? 4OVER4 offers phone support for customer service questions. Call the support line during business hours and a representative will help with … Read answer How can I speak with a customer service representative by phone? Yes, 4OVER4 offers phone support. Call the customer service line during business hours and a representative will assist with your questions … Read answer What are 4OVER4's customer service hours? 4OVER4 customer support is available by phone Monday through Friday, from 10am to 6pm EST. Email is open anytime, and live chat covers the h… Read answer How do I find my order history and track order progress? Your full order history and live status live in your 4OVER4 account. Log in and open the My Orders area to review past orders and follow eac… Read answer Can I speak with someone by phone about my order or project? Yes. You can call the 4OVER4 support team to talk through your project, which is especially useful for specifying complex or custom jobs. Ca… Read answer How do I place an order if I previously ordered through a reseller? If you used to order through a reseller, you can now order directly with 4OVER4. Create your own account, add your details, and upload your … Read answer Is there a quality guarantee if I'm not happy with my order? Yes. Every order from 4OVER4.COM is backed by five guarantees, so if a print job does not meet standards the team makes it right with a repr… Read answer How do I report defects or damage to my order? If your order arrives with a workmanship defect or shipping damage, contact 4OVER4 support as soon as possible. With your order number and a… Read answer How do I report print quality issues with my order? If your order arrives with print quality problems, reach out to our support team as soon as you notice the issue so we can document it and s… Read answer What should I do if I notice a printing error or quality issue with my order? Printing errors, sizing mistakes, and quality problems are all handled the same way: get in touch quickly with clear documentation so our te… Read answer What should I do if I'm concerned about color accuracy in my order? Color can look different between a screen and a printed piece, so if the delivered colors are not what you approved, send us the details and… Read answer What should I do if my order has a printing error? A printing error such as a missing logo element or a color that was not on your approved proof should be reported to customer support as soo… Read answer What should I do if I'm not satisfied with the quality of my order? If the quality of your order does not meet your expectations, contact 4OVER4 support within ten days of receiving it. A specific, well-docum… Read answer How do I request a reprint of my order at no charge? A no-charge reprint starts with a conversation. Contact customer service, explain what went wrong, and once the request is approved the team… Read answer How does 4OVER4 handle incorrect color or quality issues with my order? When colors come out wrong or a quality problem slips through, 4OVER4 typically reprints and ships the corrected version at no cost to you o… Read answer Can I request a reprint if my order didn't match the specifications? Yes. If the delivered order does not match the specifications you submitted, such as the wrong finish, contact our support team right away a… Read answer What should I do if I receive damaged or incomplete items from my order? Missing pieces and transit damage both need a quick, specific report. Contact support right away with your order number so we can investigat… Read answer What should I do if my order printed on the wrong color or material? If your order printed on the wrong color stock or the wrong material, contact customer support immediately so we can compare the result agai… Read answer What should I do if I received my order with incorrect folding? If your folded piece came back with the wrong fold or a misaligned crease, contact customer support right away with visual proof so we can a… Read answer What should I do if I notice a quality issue with my order? Spotted a quality problem? Contact 4OVER4 within ten days of receiving your order and describe it as specifically as you can so the team can… Read answer How do I report a printing error or defect with my order? To report a printing error or defect, email our support team with a complete set of details so a representative can review and resolve it wi… Read answer How do I report a problem with my order? For any problem with an order, contact support within ten days of delivery. A clear, documented message is the fastest way to a resolution. … Read answer What happens if there's a printing error on my order? If there is a printing error on your order, contact 4OVER4 customer support with details and images so the team can review what happened and… Read answer Can I leave a review after my order? Yes, and we would love your feedback. After your order ships, you receive an email inviting you to share your experience through the reviews… Read answer Can 4OVER4 print custom fonts on my order? Yes, 4OVER4 can print with custom fonts as long as you supply the font file, since the press needs the actual typeface to reproduce it exact… Read answer How do I get the template for my order? You can request the template for your product by contacting support, and the team will send the correct file so you or your designer can bui… Read answer How do I provide variable data (like unique codes) to be printed on my order? Yes, 4OVER4 can print unique variable data, such as individual codes or names, on each piece in your run. The key is supplying the data clea… Read answer What does 'awaiting technical review' mean for my order status? When your order shows "awaiting technical review," our team is checking your file to confirm it meets our print specifications and quality s… Read answer What does a red dot on my order status mean? A red dot on your order status usually means your files have uploaded but are still awaiting review or approval, so the order has not yet mo… Read answer What should I do if I notice an error in my order specifications before production? If you catch a mistake in your order specifications before it goes to press, contact 4OVER4 immediately, because changes are only possible w… Read answer What should I do if I have unclear printing instructions for my order? Unclear printing instructions are best sorted out before you approve any digital proof. A quick check with support confirms we have your int… Read answer How do I create a custom die-cut shape for my order? A custom die-cut product needs a black mask file so the press knows precisely where to cut. Without that mask, the system cannot determine t… Read answer Do you offer mockups before I place my order? Yes. We can create a mockup or proof before production so you can confirm the design before committing to the full run. Provide a print-read… Read answer Can I request custom sizing or resizing for my order? Yes, custom sizing and resizing are available. Contact our support team with your order details and the exact dimensions you need, and we wi… Read answer How do I ensure true black color prints correctly on my order? A deep, true black comes from building a rich black in CMYK rather than relying on 100% K alone, which can print looking gray or washed out.… Read answer How do I provide mailing data for inkjet addressing on my order? When you add inkjet addressing to a mailing product, you send us your recipient list as a spreadsheet and we print each address directly ont… Read answer What should I do if items are missing from my order? If your package arrives short an item or a partial quantity, contact 4OVER4 customer support right away so we can track down the rest and ma… Read answer How do I place separate orders for products with different specifications? Yes, you can place separate orders for products that have different specifications. Each one should be set up on the website with its own qu… Read answer What should I do if I see a cart error saying a product is already in my cart but my cart appears empty? If you see a message saying an item is already in your cart but the cart looks empty, it is usually a display or sync issue rather than a lo… Read answer What should I do if I'm having trouble adding items to my cart? If a product is not showing up in your cart after you select it, a couple of quick checks usually clear it up. Use the design tool: make sur… Read answer Can I place multiple orders at once or save items in my cart? You can add items to your cart and leave them there while you prepare other products, so there is no need to check out one item at a time. B… Read answer What do I do if I can't load an item into my cart or the page keeps spinning? If an item will not load into your cart or the page keeps spinning, support can place the order for you so you are not stuck. Contact suppor… Read answer How do I remove duplicate items from my cart? Removing an item from your cart takes just a couple of clicks once you know where to look. Open the cart: the cart icon is in the top right … Read answer What happens to items I leave in my cart? Items left in your cart are not reserved indefinitely, so it helps to know they can clear out on their own. They can expire: items may disap… Read answer Where do I enter a discount or promo code? You enter a discount or promo code during checkout, and it applies to your order total right away. Where: at the first step of the checkout … Read answer What if the recipient doesn't know what to order? If someone has a credit or certificate and is not sure what to get, the easiest path is to browse by what they actually need, then narrow fr… Read answer Can I order custom cocktail napkins with my logo? Yes. Custom cocktail napkins can be printed with your logo, brand colors, event details, or any artwork, which makes them a popular finishin… Read answer Can I get free samples before ordering? Yes. Getting free paper samples before you order lets you feel the stock and see the print quality before spending any money. Confirm the pa… Read answer Will the same image print on both sides if I order double-sided printing? Double-sided printing (4/4) means both sides print in full color, but it does not automatically copy the same image onto both sides. Each si… Read answer What cutting tolerance should I expect for my printed order? Printed sheets are stacked and guillotine-cut in batches, so a small amount of shift is normal across a run and no printer can promise ident… Read answer Can I order custom printed items with just one side printed instead of both sides? Yes, most print products can be produced single sided instead of double sided. In the trade this is written as 4/0, which means full color o… Read answer Can I get an exact color match when I order prints? An exact color match cannot be guaranteed in commercial printing. Presses, inks, and materials all vary, so the same file can look slightly … Read answer Can I order a replacement graphic without buying a new stand? In most cases, yes. Retractable and pull-up banner stands are built so the printed graphic is a separate, replaceable part. That means you c… Read answer What's included in the base price of a premium printing order? The base price of a premium print order usually covers everything needed to turn your file into a finished product, not just the ink on pape… Read answer Can I order a folded item with a UV coating finish? Yes, a UV coating works on scored and folded pieces, as long as you choose the right type of UV for folding. Silk or matte UV is best for fo… Read answer Can I order double-sided printing with lamination? Yes, double-sided printing with lamination is a standard combination, and lamination adds both protection and a nicer feel. Print full color… Read answer Can I order buttons alongside other print products? Absolutely. Buttons pair well with other materials for events and campaigns, so it is common to order them alongside larger printed pieces. … Read answer How small of an order can I place for a craft printing project? For personal or craft projects, you usually do not have to commit to hundreds of pieces. Small quantity runs make it easy to test a design b… Read answer Can I order magnets alongside other print products? Yes. Magnets work well as part of a broader campaign, so many businesses order them together with other printed pieces. Pair magnets with fl… Read answer Can I add special finishes like embossing or debossing to my order? Yes. Many print projects can take special finishes that add texture and shine beyond a flat printed surface. Finish Effect Embossing A raise… Read answer Can I call to place an order? All orders must be generated online through our website. If you have trouble doing so, you can call or email us and a customer service repre… Read answer Can I have multiple cards (sets) within a single order? Yes. We offer a "total sets" drop-down menu on some of our products, including business cards and postcards, where you can indicate how many… Read answer Can I make an order without creating an account with you? You must have a 4OVER4.COM account to complete an order, as a guest checkout is not currently available. Creating an account is free and onl… Read answer How long is a custom quote valid for? All custom quotes are valid for 30 days unless otherwise noted, so check the terms on yours. Ordering within that window locks in the quoted… Read answer How to place an order with 4OVER4.COM To place an order, navigate to the product page of the item you wish to order, select all the options that apply in our Price Calculator, an… Read answer I want to put in a request for a custom quote. How long will it take to hear back? You can expect to hear back on a custom quote within 24 to 48 business hours. We try our best to respond to all quote requests as quickly as… Read answer
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