Do I need to provide a phone number to order a sample pack? The sample pack page sends a one-time SMS code, but support can place the request without it if you share your full name and mailing address… Read answer Can I add a new product to an existing order? A new product cannot join an order already placed; order it separately, then give support both order numbers to ask about combined shipping.… Read answer Can I select only certain items when reprinting a multi-item order? When you reprint a multi-item order you can pick exactly which items to run again. Start the reprint and customize your selection during che… Read answer What happens if I click 'place order' but it doesn't process? If clicking place order does nothing, send 4OVER4 support your full project specs and what happened, and an agent can create and submit the … Read answer Can I order a product size that's no longer available on the website? A size retired from the website may still be made as a custom order; send support the stock, finish, quantity and sides for a production quo… Read answer Can I order a large format print by sending my image by email or text? Large format prints are ordered through the website, not by text: create an account, choose Large Format Prints and upload your image there.… Read answer Each new order needs a new order form, even if the product is the same? Every new file or design needs its own order, while printing the exact same file again is simplest as a reprint, so each proof matches its j… Read answer How do I order a sample pack if I'm not receiving the text code? When the SMS code never arrives, give support your full mailing address and they will send the sample pack directly, with no text code neede… Read answer What if I need to reprint an order due to my mistake? A reprint caused by an error in your own file is a new order, since customer file mistakes are not covered by a free reprint; check the proo… Read answer Do you offer mailing services with my print order? 4OVER4 mailing services send printed pieces to your list by first class or standard mail, with one quote covering printing, mailing and post… Read answer What is included in the price of a wall graphic order? A wall graphic price covers full-color printing in your chosen size, quantity and material, plus free online proofs and free design tools to… Read answer What does perforation add to the cost of an order? Perforation is an add-on priced mainly by quantity, common on rip cards, coupons and door hangers; request a custom quote with your full spe… Read answer Do I need to pay upfront when placing a custom project order? Custom project orders are not charged when placed; payment is authorized only after you review and approve the proofs and confirm the final … Read answer Why am I seeing multiple transactions for a single order? Seeing more than one line for a single order on your statement is almost always a temporary payment authorization rather than a real duplica… Read answer How do I handle institutional purchase order requirements? Schools, government offices and other institutions can pay by purchase order; send the PO number with full order details to print it on pape… Read answer What information should I include when contacting support about an order issue? Start an order issue message with your order or job number, a clear description of the problem and the fix you want, plus photos and revised… Read answer What should I do if I'm having trouble checking out or completing an order on the website? Clear cache and cookies, switch browsers, disable ad blockers or VPN and check card details; if checkout fails, support can place the order … Read answer What should I do if I have concerns about a received order? If a received order has wrong sizing, color, trimming or transit damage, email support with your order number, a description and clear photo… Read answer What should I do if the online order form isn't loading properly? A frozen order form or blank payment page is usually a browser issue; refresh, clear cache, switch browsers, pause ad blockers or check your… Read answer What should I do if I get a message saying 'there is a hold on this order'? A hold pauses an order before production for a quick check, such as billing, artwork or address; contact support with your order number to c… Read answer What should I do if I receive an order with a printing or folding error? Report a printing or folding error to the 4OVER4 complaints department within 30 days, with photos showing a folded piece next to your inten… Read answer What should I do if my printed order has quality issues like blurry logos or misalignment? If your printed order shows quality issues like blurry logos or misalignment, contact 4OVER4 support with details and images so the team can… Read answer What should I do if I receive someone else's order instead of mine? If someone else's order arrives instead of yours, contact 4OVER4 support within 30 days with photos of the shipping label and your correct o… Read answer Do you offer discounts for order issues or reprints? If an error occurs during printing, the 4OVER4 team will work with you to resolve it. The remedy depends on the circumstances of the specifi… Read answer
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