Question
What should I do if I receive an order with a printing or folding error?
Answer
If your order arrives with a printing or folding error, contact 4OVER4's complaints department within ten days of receiving it.
- Detail the problem: incorrect folding, misregistration, or print quality.
- Attach clear photos: that show the error plainly, including a folded piece next to your intended layout.
- Be descriptive: exactly what was wrong and where on the piece.
A team member will follow up to address the issue and discuss a fix, which may include a reprint.
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