Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Can I get a discount if I made an error on my order?
Answer
Yes, when the mistake was on your side, the reprint is a new order, and 4OVER4 can send a discount as a courtesy. The process is simple and hands-on with support.
- Place a new reprint order for the corrected job.
- Add a comment inside the order noting that you are requesting the courtesy discount and the reason for the reprint.
- Send the new order number to support so they can review and adjust it accordingly.
Reaching out promptly with a clear explanation helps the team apply the adjustment before production moves forward.
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