How do I get a preview of my printed order before production? Choose the free online proof at checkout; a file rep posts digital proofs to your account, and the design tool makes an automated proof.… Read answer Can I include a QR code from another service in my 4OVER4 print order? Yes, you can include a QR code created with an outside generator in your 4OVER4 print order, and it will print normally as part of your desi… Read answer Will my colored logo print in full color even if the order summary shows 'black ink'? If your design contains color but the order summary lists only black ink, sort it out before production starts so the job does not print wro… Read answer What information should I include when submitting a purchase order? A purchase order should name 4OVER4.COM Inc. as supplier, list your company, delivery address, items, quantities and date, and carry the PO … Read answer How do I order a custom size that isn't available in the standard options? Order the closest listed size, then write your exact width, height, bleed and fold details in the order comments so production adjusts the j… Read answer Can I order printed items smaller than 2 inches in width or height? Can I order printed items smaller than 2 inches in width or height? The online checkout has a minimum size of 2 inches on both width and hei… Read answer How do I add multiple items to a single order? Items cannot be added to a placed order, so enter each project as a new order and ask the team to reuse shipping details or combine handling… Read answer What happens if I encounter a website error while placing an order? What happens if I encounter a website error while placing an order? An on-screen error during checkout does not always mean your order faile… Read answer Can I order a reprint of a previous job if I don't remember the order number? Can I order a reprint of a previous job if I don't remember the order number? Yes. You do not need the original order number to reorder a pr… Read answer How do I submit my non-profit USPS authorization number when placing an order? Give your non-profit USPS authorization number to customer support by phone or email, since it is applied to the order by hand before mailin… Read answer Can I provide partial information for an order and fill in the rest later? For items like name tags, order blank or partly printed pieces when details are still missing and fill the names in by hand once the order a… Read answer What does 'hold on order' status mean? An on hold status usually means the order waits for your hard copy proof approval; once you approve and return it, the job moves into produc… Read answer What does it mean if I don't receive a confirmation email after placing an order? What does it mean if I don't receive a confirmation email after placing an order? A missing confirmation email does not mean your order was … Read answer Will a reprint give me the exact same order as before? A reprint copies the original size, stock, finish and file, but you can still edit any spec, the shipping address or the shipping method in … Read answer Can I order multiple versions of the same product in one order? Several versions of one product can often run together; tell support how the designs differ and the quantity of each to find the most effici… Read answer Can I order just 1 piece of a product? Many products, mostly large format and display items, can be ordered as 1 piece, but some have higher minimums; the product page lists each … Read answer Does 4OVER4 offer print-on-demand ordering portals for organizations? Ordering portals are a case-by-case custom request: 4OVER4 has built them for organizations before, and each one needs management review.… Read answer What happens if a service is not available for my reprint order? A services are not available message on a reprint means specs, options or capacity changed, so ask support for the closest current equivalen… Read answer Can I place a large order with custom specifications? Yes, we handle large custom orders regularly. The more complete your specifications are up front, the more accurate a quote we can build for… Read answer How do I order a custom size or non-standard product variation? If you need a custom size or a specification that is not offered on the product page, request a custom quote through our estimates departmen… Read answer How can I see printed colors before committing to a large order? To judge printed color before a big run, place a small paid order at standard pricing, because the free samples are limited to a single desi… Read answer Can I order a custom size that's not available online? Order the closest standard size online, then send customer support your order number and exact dimensions so a production note is added to t… Read answer Can I add a new order as an add-on to an existing order for pickup? A new order cannot be added to an existing one, but your account agent can arrange same-day pickup so both jobs are released together once b… Read answer Can I get help creating an online order if I don't want to do it myself? Yes, we can create an order for you if you would rather not build it yourself online. Once the team sets it up in the system, you simply add… Read answer
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