Can I order a free sample pack more than once? The free sample pack is meant as a one-time introduction, so if you have ordered one before, your account may carry a restriction on a secon… Read answer Can 4OVER4 create custom decorated boxes for my order? Possibly. Custom boxes and decorated packaging sit outside the standard online catalog, so they are handled as custom requests.… Read answer How do I order event tickets through 4OVER4? Event tickets are a standard product, so you order them the same way as anything else in the catalog.… Read answer Can I request double-sided printing after I've already approved my order? Can I request double-sided printing after I've already approved my order? It depends on where your order sits in the process.… Read answer What should I do if I encounter website issues during checkout? What should I do if I encounter website issues during checkout? A few quick steps clear up most checkout problems.… Read answer How do I place a reprint order from a previous job? How do I place a reprint order from a previous job? Reprints are quick to set up through support.… Read answer What should I do if I selected the wrong dimensions or specifications for my order? What should I do if I selected the wrong dimensions or specifications for my order? You can catch and fix spec errors at the proof stage.… Read answer How do I place a custom or special order? How do I place a custom or special order? Setting up a custom order starts with a ready account.… Read answer What if the 'next' button is inactive when I'm trying to complete my order? An inactive Next button almost always means something on the page still needs your input.… Read answer What should I do if I'm unable to complete my order online? If checkout stalls, you can still get the order in. Select Upload Files Later to keep generating the order Use this if your files will not u… Read answer How do I review my order before paying? You are never charged just for building an order. Payment only happens at checkout after you approve.… Read answer Why does my order keep refreshing when I try to place it? If your order keeps refreshing and will not submit, check for a missing requirement.… Read answer What should I do if I notice an error in my order after it's been placed? What should I do if I notice an error in my order after it's been placed? Report it as soon as you notice it.… Read answer Can I add variable data (different information) to each piece in my order? Yes. 4OVER4 can print variable data, such as unique details on each envelope in a run.… Read answer How do I place an order for custom printing? How do I place an order for custom printing? Ordering custom printing runs through the product page and proof flow.… Read answer Can I correct a spelling error in my order after I've placed it? Can I correct a spelling error in my order after I've placed it? Reach out quickly and a spelling fix can usually be made before printing.… Read answer What should I do if I experience an error on the website when trying to place an order? What should I do if I experience an error on the website when trying to place an order? Clearing your browser usually resolves it.… Read answer Can I fix a mistake like reversed width and length dimensions on my order? Can I fix a mistake like reversed width and length dimensions on my order? Yes. Dimension mix-ups can be corrected if you act early.… Read answer How do I place a custom order for a product? How do I place a custom order for a product? Browse first, then reach out if the online flow does not fit your project.… Read answer How do I approve my order in the system? How do I approve my order in the system? Approving is a quick step under your orders.… Read answer What should I do if I notice an error in my order before it's printed? Use the proof review to catch mistakes before anything prints, and act quickly so the correction can be made while the job is still in the q… Read answer How do I place a custom order that isn't available online? How do I place a custom order that isn't available online? Custom jobs outside the catalog are handled by the support team.… Read answer What should I do if my order is not yet approved by stakeholders? You can hold a pending order in your account while you wait for internal sign-off.… Read answer How do I confirm what printing options were applied to my order? How do I confirm what printing options were applied to my order? Your paperwork shows exactly what was ordered.… Read answer
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