Question
What should I do if I encounter website issues during checkout?
Answer
A few quick steps clear up most checkout problems.
- Try placing the order again in a different browser
- Clear your cache or use a private window
- Contact support with details of the issue if it keeps happening
About charges you might see:
- Any pending payment hold is a pre-approved amount, not a final charge
- You are only charged once the order is confirmed in our system
- If you see duplicate charges, contact support right away so they can investigate and make sure you are charged only once
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