Question
What do I do if I cannot select my saved address during checkout?
Answer
If your saved shipping address will not select at checkout, it is usually a browser session issue. Try these steps in order:
- Clear your browser cache: remove stale data that can block the address picker.
- Refresh the site: reload the checkout page and try selecting again.
- Log out and back in: reset your session so saved addresses reload correctly.
- Contact support with a screenshot: if it still fails, send us an image of the problem and we will help.
A screenshot helps the team pinpoint what is happening and get your order moving.
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