Question
What information should I include when contacting support about an order issue?
Answer
The fastest way to get an order issue resolved is to give the support team everything they need in your first message. Clear details up front mean fewer back-and-forth emails and a quicker fix.
- Order or job number: the single most important detail for locating your order.
- A clear description: what happened, what you expected, and the change or resolution you want.
- Photos, if relevant: clear, well-lit images of any defect or damage.
- Revised files or proofs: attach them directly if you are sending new artwork.
- Account email: the email used to place the order so the team can match it to your account.
Options and details can vary by order, so confirm the latest status with 4OVER4 support when you reach out.
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