What happens to my points if I cancel my order?

Loyalty points tied to a cancelled order are handled individually rather than by one fixed rule, so the outcome depends on your account and the order itself.

• Contact support and reference the specific order you are cancelling.
• Ask directly whether the points earned or spent on that order can be kept or restored.
• Points already redeemed may be treated differently from points earned.
• Because these are reviewed case by case, get any agreement confirmed in writing.