What happens if I request my order to be held or cancelled before printing? Before production, a job can usually be paused or cancelled; once printing starts, stopping or refunding may not be possible, so contact sup… Read answer Can I cancel my order if I find a typo before it goes to print? If you catch a typo before your order goes into production, contact support immediately with your order number and a description of the erro… Read answer Can I remove or change special effect options like Spot UV from my order? Spot UV and other effects can be removed or swapped before production; removing usually lowers the price, and a new proof confirms the corre… Read answer Can I make changes to my order after it's been printed? Once an order has entered production and printing has begun, changes cannot be made; the product is being physically produced at that point.… Read answer Can I modify a reorder if I want to change quantities or paper type? Reprint from your order history and edit size, quantity, paper type or rounded corners, while your existing artwork stays on file for the ne… Read answer What happens if my order is canceled? Ask support why your order was canceled, then place a new one when ready; promotional discounts may be gone, and support confirms any refund… Read answer Can I change or cancel my order after I've submitted it? Edits or cancellation often work if printing has not started; send updated files or a cancel request early for the best chance of a full ref… Read answer How do I place a large quantity order or request quantity changes? Write the exact quantity you need in the order comments; the team quotes that volume, and larger runs often reach a better price for each pi… Read answer How can I reorder a previous order or copy a past order to make changes? How can I reorder a previous order or copy a past order to make changes? Yes, you can reorder or copy a past order rather than rebuilding it… Read answer What happens if I need to cancel my order and submit a new one instead? If it is cleaner to start over, you can cancel the current order and place a fresh one; contact the support team to request the cancellation… Read answer How do I change my order from one card type to another? Switching from one card type to another, such as moving from metallic to foil, is handled by support rather than through a simple edit, sinc… Read answer Can I edit my order after I've started the approval process? Until you click the final Approve button, you can still edit: reject the proof, upload corrected files and review the fresh proof that comes… Read answer Can I reorder or expedite a canceled order? Canceled orders cannot be reinstated or expedited; start a new order, re-upload the same files, pick a faster turnaround, and expect current… Read answer Can I modify a previous order without creating a duplicate reorder? Note that it is not a reprint in the comments, reject the proofs so the file team applies your edits, and expect an extra fee for their manu… Read answer Can I upgrade my order to expedited production after placing it? Can I upgrade my order to expedited production after placing it? Yes, you can often add expedited production to an order you already placed.… Read answer Will my turnaround time change if I modify my order quantity? A quantity change does not automatically change turnaround, but it does affect price; confirm with support that options like 2nd day air sti… Read answer Why am I getting a credit card error when trying to complete my order? Credit card errors usually come from a wrong card number, expiry or CVV, low funds or a billing address that does not match your issuer's re… Read answer What should I do if my credit card is declined for an order? For a declined card, check details match your bank, confirm funds and online use, try another card, or have support reauthorize a held order… Read answer What should I do if my order details change after I've already paid? If specs change after payment, like one-sided to two-sided, the order is repriced; a pre-authorized payment is cancelled and you see the new… Read answer What happens if I don't fill out the credit card info when ordering? Approved proofs without a completed card payment leave the order unfinalized, so nothing prints or is charged; support can help you finish t… Read answer What should I do if my saved credit card keeps defaulting during checkout? When checkout keeps picking an old card, add the new one in your account settings, save it, then select it at payment for this and future or… Read answer What should I do if I entered the wrong credit card information when placing an order? Entered the wrong card details: send customer support your order number and the correct information right away so payment goes through on ti… Read answer Can I pay for my order with a credit card on the website? Credit cards are accepted directly on the website; enter card details during checkout, and the charge comes only when the order is set for p… Read answer Can I pay for my 4OVER4 order by check instead of credit card? You can pay a 4OVER4 order by check made payable to 4OVER4 and mailed to the address customer service gives; production starts once it clear… Read answer
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