Can I replace or upload corrected artwork files for items in a group order? Unapproved group order items can still take new artwork, as support rejects the current proof and uploads your corrected file before it lock… Read answer Why does my proof show a different DPI than my original PDF? Build the PDF at 300 DPI, and if the proof shows a different DPI or odd details, reject it with a comment so the file team posts a corrected… Read answer Which PDF file should I upload if I have multiple versions with crop and bleeds? Upload the version with crop marks and bleeds, since it prints cleanly to the edge, and ask support with your order number if you cannot tel… Read answer Do I need to upload a file for a blank or solid-color side of a two-sided print? If one side of a double-sided piece is meant to be blank or a single flat color, you do not have to build and upload a full design file for … Read answer What happens after I upload my files for an order? Once your files pass review, an online proof is placed in your account so you can confirm exactly how the job will print before it moves ahe… Read answer What information is included in an online proof? An online proof is your last look at the job before it prints, free on every order when you pick it at checkout. Use it to check the details… Read answer How do I upload a custom die-cut card file for a quote? You can send your die-cut card artwork straight through the online ordering system to move a quote forward. Upload your PDF directly in the … Read answer What happens if I accept the online proof? Accept the proof, then approve the order to send it to print; the file and layout lock as shown and it ships by your checkout method.… Read answer Will 4OVER4 print using my originally uploaded files if I submit a different proof? The job prints from whichever file is attached to the order, so match its file name and received date to the version you want and ask suppor… Read answer If I upload the wrong file and approve proofs, can I get a reprint without placing a new order? No. Once you approve proofs with the wrong file, a corrected run has to go in as a new order. Approved proofs release the job to print exact… Read answer Can I get a proof before printing large format? 4OVER4 provides digital proofs for large format so you can review the artwork before it goes to press, which is your last checkpoint to catc… Read answer What file format do I need for a custom shape diecut order? Send a .AI, .PDF or .EPS file with the die line as a vector path on its own layer, keeping text and key elements at least 1/8 inch inside th… Read answer Can I upload files for a custom printing project? Upload custom project files at checkout or email them to customer service with size, orientation, quantity, stock and finishing like laminat… Read answer How do I upload files for multiple sides of a product? Upload front, back and extra sides from the cart, label them like 1 FRONT and 1 BACK, build each with full bleed, and pick free online proof… Read answer Should I upload files for multiple different bookmarks in one order or create separate orders? Bookmarks sharing one back design and the same quantity, stock and finishing can go in one order with clearly named front files, costing les… Read answer Should I flatten my PDF file if text looks blurry in my online proof? Soft text in an online proof is often screen rendering, so ask support to have a file specialist check the real artwork before you flatten o… Read answer Why is my proof showing without bleed, even after uploading a new file? A proof seen right after upload may still be processing, so wait for Free Online Proofs Available, refresh, and contact support if bleed is … Read answer Can I get a PDF proof before placing my order? Select the Free Online Proof option in the price calculator and place the order; the proof is built from your file and nothing is charged un… Read answer Can I upload a new file to my order after it's been pulled from production? A pulled order can take new artwork from your account, which replaces the previous file and generates a free online proof sent by email for … Read answer What should I do if I need to upload a larger file after I've already submitted files for my order? If you need to send a larger or higher-quality file after your first upload, you can do it by rejecting the current proof and delivering the… Read answer Can I upload a new file to replace only part of my order (like just the front page)? Upload only the changed portion and note in the comments exactly what to re-proof, such as the front page only, and the updated proof covers… Read answer Can I get my files reviewed before I place my order to make sure they're formatted correctly? Customer support can check your artwork against print specifications, including die cuts and specialty formats, so custom shapes are right f… Read answer What should I do if I forgot to upload a file for my order after submitting it? If you placed your order but did not attach a file, support can reopen the upload for you. Contact support and tell them which file is missi… Read answer How do I upload a new file to change the back of my reorder? Send support your new back file and the team creates a new order, rejects old proofs and posts updated ones, keeping the front artwork intac… Read answer
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