Jordan Kim
Jordan Kim Sustainability & Industry Editor at 4OVER4.COM
Question

What should I do if I forgot to upload a file for my order after submitting it?

Answer

If you placed your order but did not attach a file, support can reopen the upload for you.

  • Contact support and tell them which file is missing.
  • The team rejects the proof so you can upload the missing file.
  • Once uploaded, no further action is needed from you.
  • The team processes it and sends a proof for you to approve.

Approving that proof is the final step that releases your job into production.

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