How do I upload replacement files if there's an issue with my order? Click the Upload link next to your order number in your online 4OVER4 account to replace the originals, which then get technical review and … Read answer What file formats and sizing should I use when uploading corrected files for my order? Size each corrected file to the ordered dimensions, such as 5 x 7 inches for postcards, save it as a CMYK PDF, and new proofs are posted aft… Read answer What should I do if I don't receive the file upload instructions email for my order? No email needed: use the Upload button on the order, email files to support with your order number in the subject, or have your designer sen… Read answer What happens if I accidentally upload duplicate files to my order? Extra uploads do not disrupt the job, so tell customer support which file is final, and without a note the most recent upload is treated as … Read answer What happens if I upload a corrected file to my order? Upload the corrected artwork to the order before it goes to press, and after the review team checks it, a free online proof is posted for yo… Read answer Can I upload higher resolution files before my order goes to production? Contact the estimates department at once to try pulling the order from the production queue, then upload the higher resolution file once the… Read answer What should I do if I get a 'problem with your files' message but no details? Ask support what the actual issue is, often wrong size, missing bleed, low resolution, color mode or fonts not outlined, then upload the fix… Read answer How should I submit variable data and embossing information for credit card printing? How should I submit variable data and embossing information for credit card printing? Embossed variable data is handled differently from pri… Read answer
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