Question
Can I upload higher resolution files before my order goes to production?
Answer
Yes, you can send a higher-resolution file before the job presses, as long as it has not already entered production. Speed matters here.
- Contact the estimates department right away with your order details.
- Ask them to attempt to pull your order from the production queue.
- Once it is held, upload the higher-resolution file through your account.
The sooner you reach out, the better the chance the order can be paused for the swap.
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