What should I do if I get a 'problem with your files' message but no details?

When you get a generic file-problem message with no specifics, support can tell you exactly what needs fixing, then you re-upload corrected files to the same order.

• Contact support to learn the specific file issue.
• Correct the file so it matches the right dimensions and specifications for your product.
• Log in to your account and use the Upload button on that order to submit the corrected file.
• Confirm the new file clears before production continues.

Common causes worth checking first:

• Wrong size or missing bleed.
• Low resolution.
• Incorrect color mode, or fonts that were not outlined.