Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I get a 404 error when trying to upload files?
Answer
A 404 error or a broken upload link means the page could not load, not that anything is wrong with your file. You do not have to keep retrying a dead link.
- Email your artwork directly to customer support and they will place it on your order for you.
- Include your order number in the subject line so the file is matched to the right job right away.
- If the file is too large to email, send a download link instead and support will pull it in.
A quick refresh, a different browser, or clearing your cache will often fix the broken link too, but emailing support is the sure path if it keeps happening.
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