How do I approve an order in my account? Approve an order from order history in your account by clicking the APPROVE button, a step that must happen before your items can ship to yo… Read answer Can I update my account information and contact details? Yes. Send customer support your new name, email, phone or shipping address, and they update your account and confirm once done.… Read answer What should I do if I receive emails from an account I didn't create? If you are getting messages for a 4OVER4 account you never opened, treat it as a possible mix-up or unauthorized sign-up and let support kno… Read answer How can I add additional team members to my account? An account has just one user, so colleagues cannot be added to your account as extra users, by support or through a self-serve panel.… Read answer Can I reorder from a previous order if I don't have access to my account? Without account access, support can rebuild a past job as a reprint from your old order number, sending a proof to approve before production… Read answer How can I verify if I have unauthorized account access? If you suspect unauthorized access, contact support right away and forward any suspicious emails so the IT department can investigate your a… Read answer Can I migrate past printed projects from one account to a new account? Moving old jobs into a brand-new account is not a standard self-serve feature, since a new account is generally meant for new projects going… Read answer I'm having trouble uploading files or adding content to my account. What should I do? Upload trouble is often cached data or a browser quirk, so clear cache and cookies, try another browser, and check the file's accepted forma… Read answer Do I need a cell phone to create a 4OVER4 account? A mobile phone is not needed to create a 4OVER4 account, because no phone number is needed to sign up, so a landline or no phone at all work… Read answer Can I change the contact name on my account? Support can change the contact name and its phone number on your account, while the primary email stays the same unless you ask to change it… Read answer How long can I access uploaded files in my account? Uploaded files stay downloadable only for a limited window, with each file's expiration date shown in your account, so save important ones i… Read answer How do I change the account holder for an existing 4OVER4 account? Moving an account to a new holder runs through support, who update the primary contact and send the new holder a password reset to set their… Read answer Can 4OVER4 merge two accounts or change an account to another person's information? Each account stays tied to one owner and email for security and clean order records, so accounts cannot be merged, but support can change th… Read answer What should I do if my verification code isn't working during account creation? If a verification code fails, wait and request a fresh one, check the phone number, or ask customer support to create the account for you di… Read answer What phone number format is required to create a 4OVER4 account? No phone number is needed to register, so a U.S. cell is not required, landlines can be added any time, and an international number does not… Read answer How many email addresses can be linked to one 4OVER4 account? Each account has one primary login email; extra emails added at the order level receive that order's emails, including proofs, but cannot lo… Read answer How do I save or update addresses in my account? Manage saved addresses from the address tab in your account, adding new ones or using the EDIT and REMOVE options to change or delete old en… Read answer How do I delete my business information from my account? Business details sit in your account settings, where you can edit or remove them yourself, or ask support to take the information off for yo… Read answer How do I cancel my subscription or account? Cancel a subscription or account by emailing the support team your account details and what you want cancelled, and they confirm once it is … Read answer Can I give a client access to my account to place their own orders? The only way to let another person place orders under your account is to share your login credentials with them; the account is built for a … Read answer How do I remove or delete files I'm not using from my account? Unused files are removed by the support team, so list exact file names or related orders, and keep copies of anything you may reuse as remov… Read answer What should I do if I'm stuck in a continuous page refresh loop or seeing a pinwheel when accessing my account or cart? A refresh loop or spinning pinwheel on your account or cart is usually stale cache, so clear cache and cookies or try a private window or an… Read answer Can someone create a new 4OVER4 account using a phone number that was previously associated with a deleted account? A phone number is reserved only while its account is active, so once that account is deleted the number can be used on a brand new, unlinked… Read answer What should I do if my email or phone number is already registered but I never created an account? If your email or phone shows as already registered though you never signed up, give 4OVER4 support the email so they can investigate and fix… Read answer
Didn't find your answer?
Our team replies within 24 hours.
