Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Can I reorder from a previous order if I don't have access to my account?
Answer
Yes. Even without logging in, our support team can rebuild a past job as a reprint using the details on file, so you do not have to recreate the order from scratch.
- Contact customer support with your previous order number or enough details to locate it.
- Support generates a new reprint order from your past specifications.
- If you choose a proof, you review and approve it before the reprint goes to production.
Give support your company name and any order details you have, such as a past order number or invoice, and say whether you want the same shipping method as before. Support can also help you get back into your account. To change the artwork on the reprint, tell support: new artwork makes it a new order, with no reprint discount.
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