What should I do if my printed order arrives with quality issues?

If your order arrives with quality issues such as registration problems, misaligned scoring, or other production defects, reach out to 4OVER4 customer support with photos of the problem. Once the defect is confirmed as a production error, a reprint can be arranged at no charge.

• Photograph the issue clearly, showing the defect and the overall piece for context.
• Include your order number so support can pull up the exact job quickly.
• Describe what is wrong in plain terms, such as ink offset, crooked scoring, or off-target cutting.
• Keep the affected pieces until the review is complete in case more images are requested.

Clear documentation up front is the fastest way to get a reprint approved and back into production.