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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

Can I change/edit a shipping address after placing an order?

Answer

Yes, until the order ships. If the order is not approved yet, edit the address and shipping method in your account. If it is already in production, contact the support team as soon as possible; once the order hands off to the carrier, the destination is locked.

  • What to send: your order number and the full corrected address, including suite or unit numbers, or the name of a saved address in your address book.
  • Delivery method: note any change, such as moving from ground to an expedited service, plus revised labels or special delivery instructions.
  • Account email: support can also update the account email on the order.
  • Timing: the further along the job is, the less flexibility there is; changes after production is complete may affect the ship date or cost.
  • Cost: a new destination can change shipping cost and add transit days, since rates are distance and weight based; support confirms any cost difference for a faster method.
  • Other fees: design edits are a paid design service, quoted per brief.
  • Check the invoice: verify the revised address and charges before the order ships, and save the new address to your address book for next time.

Double-checking the address before checkout is the safest way to avoid a mid-order change.

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