Question
What happens if my order is printed incorrectly compared to the approved proof?
Answer
If your printed order does not match the proof you approved, 4OVER4 will work with you to make it right. The resolution depends on the nature of the discrepancy.
| Possible resolution | When it applies |
|---|---|
| Reprint at no charge | The job did not match the approved proof |
| Credit to your account | You prefer store credit toward a future order |
| Refund | A reprint or credit does not suit the situation |
What to send: Contact support with your order number plus photos or a clear description of how the print differs from the proof. Documenting the issue helps the team resolve it quickly.
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