What does it mean when I see a 'hold on this order' message?

A hold on this order message means we need to verify something before the job goes to print. It is a normal part of our quality assurance process and is usually cleared quickly.

• A hold flags a detail that needs a quick check before production continues.
• It is a standard step, not a sign that anything is wrong with your order.
• Contact our customer support team by email or phone to resolve it.
• Once the item is confirmed, the hold is lifted and your order moves forward.