Question
What does a red dot on my order status mean?
Answer
A red dot on your order status usually means your files have uploaded but are still awaiting review or approval, so the order has not yet moved into production.
- Check your email for any updates or requests from the production team.
- Give it a reasonable window, since technical review takes some time.
- If you hear nothing after that, contact customer support with your order details.
Once the review or approval clears, the indicator updates and your order continues through the workflow.
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