Question
When will I receive tracking information for my order?
Answer
Tracking is sent to you the moment your order ships, not while it is still in production.
- If the order is still being produced, tracking has not been created yet.
- The tracking number is emailed automatically as soon as the shipping label is generated and the job leaves the facility; the email typically includes the carrier name and the number.
- Enter the number on the carrier's website to follow the package and see its delivery estimate.
- Allow up to 24 hours for the carrier's first scan; until then the status may briefly read "Unable to Track Shipment".
- If the email never arrives after your order ships, check your spam folder and then contact support with your order number.
- Contact support to check the production status if you are unsure where your order stands.
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