Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my order arrives with incomplete die-cutting?
Answer
If your order arrives with die-cutting that is incomplete or missing, contact support immediately and identify which items were affected. Photos make it faster to confirm and resolve.
- Note exactly which pieces have the incomplete or missing die-cut.
- Include photos where possible so the issue is easy to verify.
- Reach out through the support channels on your shipping confirmation or the website.
- The team will help arrange a resolution once the problem is confirmed.
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