Question
What should I do if my order arrives with the wrong specifications?
Answer
If your order arrives not matching the specifications you ordered, contact support with the details of the error. Orders that do not match your requested specs are eligible for a free reprint.
- Describe exactly how the delivered product differs from what you ordered.
- A free reprint is provided for orders that do not match your requested specifications.
- Reprints that involve special finishes cannot be rushed, since those finishes need extra processing time.
- Plan for standard production and shipping timelines on the replacement order.
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