Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What happens if expedited shipping doesn't arrive on time?
Answer
Once the package is with the carrier, delivery timing is out of 4OVER4's control, so expedited delivery dates are estimates rather than guarantees, and a carrier delay does not make the shipping fee refundable.
- Contact support with your order and tracking numbers, and the team traces the package with the carrier.
- If the delay came from production, meaning a rush turnaround you paid for was missed, the rush premium is reimbursed.
- For a hard deadline, choose a faster turnaround and build in a buffer day before the event.
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