My sample pack did not arrive.

We are sorry your pack has not shown up yet. Here is what usually explains the delay and what to do next.

• Sample packs take 2 to 4 business days to process and ship after the request.
• Add normal transit time on top of that before it reaches you.
• Double-check the shipping address on your request for any typos.
• If it has been well past that window, contact our Support Team so we can look into it.