Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Can you add a free sample pack to my order that I just placed?
Answer
Our Sample Department runs separately from Print Production, so a sample pack cannot reliably be merged into an order that is already in the queue. The two are picked, produced, and shipped by different teams.
- Sample packs and print jobs travel on different fulfillment paths, so they rarely ship together.
- Place a separate free sample pack request and it will go out on its own timeline.
- This keeps your paid order moving without waiting on the sample step.
- Most sample packs arrive in 5 to 7 business days.
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