What if my invitations arrive with a print quality issue? Every invitation order is backed by 4OVER4.COM's quality guarantee, so if your cards arrive with a genuine print defect, you are covered. If… Read answer What is the minimum order for return address labels? There is no single minimum for return address labels, because the lowest quantity depends on the label style and size you choose. 4OVER4.COM… Read answer What is the address to return items to 4OVER4? Approved returns go to the 4OVER4 returns department at the address below. Before you ship anything back, it helps to contact support first … Read answer Does 4OVER4 offer custom return mailers or fold-and-go mailers? Not at this time. 4OVER4 does not currently offer custom return mailers or fold-and-go specialty folding mailer products. If self-mailer for… Read answer What should I do if I need to return physical proofs to 4OVER4? If your job requires returning a physical proof, the two things that must travel back together are the proof itself and the signed proof for… Read answer What's the return policy if I'm not happy with my Hanukkah order? Your Hanukkah order is covered by 4OVER4.COM's Ultimate Satisfaction Guarantee. If your prints do not match the proof you approved, the team… Read answer Do I need to return a hard copy proof before my order prints? When your job includes a hard copy proof, 4OVER4 asks that you mail back the proof sample along with the signed form, because matching again… Read answer What should I do if my delivery was not completed and the package is being returned? If a delivery could not be completed and your package is on its way back to the sender, act quickly. The sooner you flag it, the more option… Read answer Can I return my product if I do not like it? Because every job is custom printed to your files, orders are not returnable simply for preference. If there is an actual issue with what yo… Read answer If there is a problem with my order will I need to return it to 4OVER4? In most cases you do not need to ship anything back to sort out a problem. Contact us within ten days of receiving your order and include ph… Read answer My order arrived but it's not at all what I expected. What can I do? If your order does not match what you expected, get in touch within ten days of receiving it and our team will look into it with you. Contac… Read answer My order arrived damaged. If your order shows up damaged, contact our support team right away so we can address it quickly. Reach out as soon as you notice the damage… Read answer My order has arrived but there is something missing. What should I do? When an order includes several products, we aim to consolidate everything into as few boxes as possible. A missing item is often part of a s… Read answer Returns and Refunds If there is an issue with your order, contact us within ten days of receiving it and we will work through returns or refunds with you. Custo… Read answer What do you mean by satisfaction guarantee? Our satisfaction guarantee means we stand strongly behind our work. If a job comes out unacceptable because of a defect in workmanship, we m… Read answer What if I receive the incorrect quantity? More is always better on our end, so extras are a normal part of some orders. In certain cases you may receive additional pieces at no extra… Read answer
Didn't find your answer?
Our team replies within 24 hours.
