Question
What should I do if I notice a printing error on my proof after approving it?
Answer
If you spot a printing error on the proof after you have already approved it, reach out to customer support immediately. Moving fast gives the best chance to catch the job before it ships.
- Provide your order reference number.
- Describe the error clearly.
- Include images if you have them.
The team reviews the file and proof to decide the next step, which may be a correction or reprint. Options and turnaround can vary by product and may change, so confirm the latest details on the product page or with support.
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