Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Will I receive an order confirmation email?
Answer
Yes. You will receive an order confirmation email once your order is placed successfully, and it includes your order number.
- Check your spam or junk folder if it does not arrive within a few minutes
- Verify the correct email address is registered to your account
- Contact 4OVER4 support if you are unsure whether the order went through
After that, you choose which order emails you get: Waiting for Files, Problem With Your Files, Online Proofs Available, Your Order is Printing, Your Order is Cutting, Your Order is Binding, Messengered, Your Order Has Shipped and Ready For Pick Up. Notifications can come by email, SMS or both, set in your account. A secondary contact on the order gets all of its emails, including the proof, and a paid invoice is emailed for every order.
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