What if I placed an order with incorrect specifications?

If an order went out with the wrong specifications, reach out to us as soon as possible. Acting quickly gives the best chance to correct things before the job is too far into production.

• Contact customer support immediately if the size, quantity, or other specs are wrong.
• Explain what needs to change so the team can review the order status.
• You may need to cancel the incorrect order and place a corrected one.
• Depending on the situation, a discount or credit may be applied to the replacement order.