Question
Can I request a reprint if my order didn't match the specifications?
Answer
Yes. If the delivered order does not match the specifications you submitted, such as the wrong finish, contact our support team right away and we can arrange a reprint at no additional cost.
- Email support with your order number and point out the exact spec that was missed.
- Attach photos that show the difference from what you ordered.
- Reprints can often be expedited depending on the product and current production volume.
Once we confirm the mismatch against your order, the corrected reprint is set up for you.
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